Job Description

As a Front Office Receptionist, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others, and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Front Office Receptionist, I will assume full responsibility for the efficient operation in the following:

• Greet guests upon arrival and conduct check-in and registration procedures efficiently and in a friendly manner, using guests' names whenever possible.
• Welcome guests as they arrive at the resort, ensuring a warm and personalized first impression, and remain fully aligned with the guest journey throughout their stay.
• Be a Six Senses Ibiza ambassador at all times, proactively engaging with guests in the lobby and throughout the resort while maintaining an ultra-luxurious level of service and behavior.
• Ensure guest satisfaction throughout the stay, handle check-out procedures efficiently, collect room keys, ensure accurate billing, minimize rebates and bid farewell to departing guests.
• Maintain a balanced cashier bank assigned by the Resort, handle cash transactions, currency exchanges and other cashier duties, and strictly comply with cashier procedures and reporting requirements, ensuring accurate and timely shift closures.
• Provide all necessary information to the Finance and/or Front of House Management teams during announced or unannounced audits of cashier closure procedures.
• Maintain efficient departmental administration, ensuring all operational reports are accurately prepared and submitted on time.
• Ensure all materials and supplies required for the effective performance of the job are available and properly maintained.
• Ensure all departmental equipment is kept clean and in good working condition.
• Uphold Six Senses guidelines and standards of service and operation, ensuring that individual performance benchmarks are consistently maintained and exceeded.
• Strictly adhere to LQA and Forbes standards, taking guest comments and feedback into consideration to continuously improve service delivery.
• Handle guest complaints, suggestions and compliments, ensuring they are appropriately recorded in the system, promptly addressed and followed up until resolution.
• Anticipate guests' needs and proactively identify service trends and gaps to ensure a seamless guest experience.
• Maintain up-to-date knowledge of room rates, suites and residences categories, including their physical features, constraints and key selling points, to maximize revenue opportunities through the Upselling Program.
• Identify potential buyers for room upgrades and late check-out opportunities, developing appropriate strategies to convert them into additional revenue.
• Maintain comprehensive knowledge of room category rates, packages, promotions, special offers, discounts and late check-out policies to effectively promote available options and benefits to guests.
• Proactively promote the resort's restaurants, bars, shops, wellness activities and other experiences, regardless of their cost, with the objective of maximizing resort revenue.
• Liaise with all relevant departments, external partners and vendors to ensure the smooth execution of guest services and experiences.
• Attend meetings and training sessions as required by Resort Assistant Managers and Front Office Supervisors, ensuring active participation and team involvement when necessary.
• Check guest profiles and guest history prior to arrival to become familiar with all relevant information, anticipate guests' needs and contribute to a seamless and personalized arrival experience.
• Notify concerned departments of upcoming guest arrivals, ensuring they receive all relevant guest history, preferences and special requests in advance.
• Coordinate transfer-related requests with the relevant departments and assist guests with transfers to and from the hotel when required.
• Ensure Welcome Drinks, towels and water bottles are properly prepared, available and replenished at all times.
• Offer welcome drinks and towels to arriving guests and perform the resort's welcome ritual according to established standards.
• Conduct resort and room tours for all arriving guests, providing relevant information about the facilities, services and experiences available.
• Perform site inspections, resort visits and other tours as required.
• Proactively provide directions and accompany guests throughout the resort whenever needed.
• Meet daily with guests appearing in the VIP Report at appropriate times to assess their experience and satisfaction, communicate daily events, schedules, offers, promotions and activities, and report relevant feedback to the Duty Manager.
• Maintain comprehensive knowledge of the resort's facilities, services and daily activities to provide accurate and personalized information to guests.
• Use multiple platforms, including the Six Senses App, simultaneously and efficiently while managing different types of information and guest requests.
• Demonstrate flexibility in working schedules, including morning, evening and night shifts, weekdays, weekends and festive days, according to operational requirements.
• Perform any additional tasks assigned by the Front of House Manager or other members of management.

Qualifications

To execute the position of Front Office Receptionist, I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 1-year experience in a similar hotel operational setting. A hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint, and Outlook. I am also familiar with various hotel systems including POS, PMS, and CRM platforms.
• Fluent in English and Spanish.
• Valid Spanish Work Permit or European Union citizenship is required for this role.

The above is intended to provide an overview of the role and responsibilities of a Front Office Receptionist at Six Senses Quexigal Palace. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Quexigal Palace is an equal opportunity employer. This policy applies to all terms and conditions of employment.

Who we are

Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.

Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.

You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.

It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.

Let the journey begin.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today