Job Description

ABOUT US

Hampshire Property Group is a leading provider of residential communities, holiday parks, and short-stay accommodation destinations across Australia and New Zealand. We specialise in creating welcoming environments that cater to residents, holidaymakers, workers, travellers, and long-term guests seeking comfortable and flexible accommodation. Our focus is on delivering exceptional customer experiences while fostering a strong sense of community and celebrating local culture.

Nestled on the stunning Bellarine Peninsula in Leopold, just 10 minutes from Geelong and within easy reach of Melbourne, Pelican Shores Estate is a welcoming waterfront community designed for independent over-50s. Offering a relaxed coastal lifestyle, quality homes, and a strong sense of community, Pelican Shores Estate provides residents with the perfect balance of convenience, connection, and lifestyle.

We are currently seeking a Casual Front Office Receptionist to join our team. The role will have casual shifts available mid-week and Fridays, approximately 12-15 hours per week.

ABOUT THE ROLE

As the first point of contact for residents, visitors, contractors and prospective residents, you will play an important role in delivering exceptional customer service and administrative support. This position requires a professional, friendly, and proactive approach, with the ability to build positive relationships within an over-50s community environment.

To be successful in this role, you will possess:

• Previous experience in a reception, administration, customer service, retirement living, or similar role.
• Exceptional customer service skills with a warm, professional, and approachable manner for the older demographic.
• Strong communication skills, both verbal and written.
• Demonstrated ability to work independently and as part of a small team.
• High level of computer literacy, including proficiency in the Microsoft Office Suite (Word, Excel, Outlook) and other business software programs.
• Excellent organisational and time management skills with the ability to manage multiple tasks.
• Cash handling and payment processing experience.
• Professional presentation and a positive attitude.
• The ability to confidently engage with and provide outstanding service to an elderly demographic, demonstrating empathy, patience, and respect.
• A willingness to undertake a variety of administrative and customer service duties as required.
• Availability to work mid-week and Friday shifts, with flexibility to cover additional shifts when required.
• Immediate availability will be highly regarded.

What We Offer

• A supportive and friendly environment.
• The opportunity to work within a beautiful waterfront community.
• Ongoing training and development opportunities.
• The chance to make a positive difference in the lives of our residents and visitors.

The rate of pay for this position will be in accordance with the applicable Award and based on experience and qualifications.

If this sounds like the opportunity you've been looking for, we'd love to hear from you.

Please submit your application by clicking the Apply Now button.

Recruitment Agencies

Please note that we do not accept unsolicited resumes from recruitment agencies. No fees will be payable in respect of any candidate introduced without prior written agreement from Hampshire Property Group.