Job Description

QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S., with over 150 locations across 17 states. We are dedicated to educating, protecting, and caring for your skin by providing comprehensive dermatologic care that helps individuals achieve healthier, more confident skin.

Our Crystal, MN location is seeking a friendly and organized Front Office Receptionist to join our team. In this role, you will be the first point of contact for patients and visitors, ensuring a welcoming environment and efficient patient registration process.

Key Responsibilities:

• Greet patients and visitors warmly in person and over the phone, responding to or directing inquiries as needed.
• Register patients accurately and efficiently using medical practice management systems.
• Verify patient insurance eligibility and coverage using facility medical necessity tools and communicate any required prior authorizations to the billing department.
• Schedule and reschedule patient appointments, including follow-up calls for no-shows, while optimizing appointment utilization.
• Collect patient co-pays and balances upon check-in and check-out, maintaining confidentiality and compliance with privacy standards.
• Maintain a clean and organized reception area to promote a professional and welcoming atmosphere.
• Assist in emergency situations by responding promptly and appropriately to patients in distress.
• Update patient records and insurance information accurately in the electronic medical records system.
• Collaborate with healthcare providers and staff to ensure seamless patient flow and communication.
• Perform other administrative duties and tasks as assigned by the Practice Manager or Area Practice Manager.

Job Type: Full-time

Requirements

• High School Diploma required; Associate's Degree preferred.
• Minimum of 1 year experience in customer service, preferably within a healthcare or medical office setting.
• Strong communication and interpersonal skills to provide exceptional patient service.
• Familiarity with electronic medical records (EMR) and practice management systems preferred.
• Ability to multi-task and work efficiently in a fast-paced environment.
• Professional and courteous demeanor with strong organizational skills.

Benefits

Benefits of joining Qualderm Partners:

• Competitive Pay – Attractive compensation to reward your hard work
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts – Save on products and services with special discounts just for you
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.

Compensation Range: $19.34 - 25.44 per hour. Final offer will be based on a combination of skills, experience, location, and internal equity.