Job Description

• Greet visitors and clients warmly and professionally upon arrival
• Manage a high volume of incoming phone calls and route them appropriately using clear and professional phone etiquette
• Provide exceptional customer service by answering questions, resolving concerns, and assisting visitors in person and over the phone
• Maintain the reception area to ensure it is clean, welcoming, and organized
• Schedule and confirm appointments and meetings as needed
• Handle general administrative tasks such as data entry, scanning, photocopying, and basic filing
• Support and assist the Customer Service team
• Assist with office coordination tasks to ensure smooth front office operations
• Support internal team members with administrative or clerical tasks as requested

Qualifications

• Proven experience in a receptionist, front desk, or customer service role
• Comfortable managing a high volume of phone traffic in a professional manner
• Strong interpersonal and communication skills, both verbal and written
• Proficiency with office equipment and basic software (e.g., Microsoft Office Suite, phone systems)
• Excellent organizational skills and attention to detail
• Dependable, punctual, and able to handle tasks independently

Education and Experience:

• High School Diploma or GED Required
• At least one year of directly related or closely related experience

Working Conditions:

• Typical office environment
• Frequent social interaction