Great Things Start Here
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.
About the Opportunity
Are you ready to take the next step in your hotel career, passionate about hospitality and thrive in a dynamic, guest-focused environment? We are seeking a Front Office Receptionist, to join our rooms division team. As a valued team member, you’ll be the first point of contact for our guests — providing warm welcomes, handling enquiries, and delivering exceptional service that reflects the RACV service standards.
This could be just the right role for you?
As a Front Office Receptionist/Guest Service Agent, you'll be the friendly face that sets the tone for each guest's stay. From the moment they arrive, you'll provide warm, professional service that goes above and beyond — helping create memorable experiences and consistently exceeding expectations. Reporting to the Duty Manager, your key responsibilities for the role include:
Assist guests to check in/out, confirm and process reservations, complete pre-arrival checks, follow up late arrivals, changes or cancellations, monitor room blockings, report pick up, VIP & upgrades
Maintain an up-to-date knowledge on resort services, accommodation rates, amenities, promotions, availability, pricing and policies
Interact with guests and groups on the phone, email and online booking systems, creating accommodation and restaurant reservations, IRD orders, housekeeping requests and enquiries
Tailor the guest experience to generate revenue through upselling, cross selling, repeat business and promoting inhouse services
Maintain accurate records and booking systems including PMS Opera, Micros and SevenRooms and process payments, receipt and record all monies
Collaborate with teams including housekeeping, kitchen and food & beverage to communicate guest needs and special requests
What you'll need to be successful
Previous experience in front office, reservations or customer service role in a 4-5 star hotel/resort environment
Excellent communication and interpersonal skills with a professional phone manner
Proficient administration skills in software programs such as MS Office, with PMS Opera, desirable
Be proactive in a fast-paced environment and prioritise the workload to handle multiple tasks & enquiries simultaneously
Excellent time management, attention to detail and ability to problem solve
Demonstrate a friendly professional manner, positive attitude, work well in a team environment and are committed to providing guests with service excellence
Excellent personal presentation
Hold or be eligible to obtain a Qld Working with Children Check Blue Card
We are Offering
Permanent Full-time salary + penalties evenings, weekends & public holidays
Generous employee benefits & discounts on RACV products & resorts
Employee of the month awards & recognition programs + healthy team culture
Training, development and career progression opportunities
Laundered uniform
Complimentary parking onsite
The RACV difference
Be part of a team who cares. Back your ambition and find a new career with RACV.
Application process
You can learn more about the RACV at www.careers.racv.com.au
Applicants will be required to complete an initial 20-minute AI online chat interview.
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
Applicants for this role, will also be required to provide evidence that they have a current Working With Children Check or willing to obtain a Working With Children Check.
Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Front Office and whether any reasonable adjustments may be required.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
Submit your CV via the link below.
How to apply:
Become part of an iconic, purpose-driven organisation that gives you the chance to challenge yourself, with rewarding work and opportunities that create an impact beyond your role.
Join RACV if you want to help improve lives in the areas of home, energy, motoring & mobility, and leisure. Your personality will be welcomed, and you’ll work with people who care, in a role where you can make a difference and have room to grow.
Whether you’re providing roadside assistance to those in need, installing smart solar solutions, creating memorable experiences at our clubs and resorts, or designing products and services in one of our two corporate offices — we have people and policies to support you, and benefits you’ll use.
The journey so far
Since 1903, RACV has been one of Australia’s most trusted brands and is the largest member organisation in Victoria. We’re famous for not letting people down and we’re not about to stop.
Our values — innovation, accountability, care, and team — guide us to ensure we’re there for our customers, members, and our wider community.
As Victoria’s largest member organisation, we advocate on issues on behalf of our over 2.2 million members. We partner with organisations that are improving lives. Together we are making communities stronger.
We’re proud to offer the kind of opportunities only a diverse business can provide. If you’re interested, we’re looking for the best and brightest minds to join the next chapter.
