At RACV, we’re a member‑owned organisation and a smart choice, a good company, famous for not letting people down. We’re proud to create outstanding experiences for our members, guests and the people who work with us.
RACV Cape Schanck Resort is a premium coastal destination overlooking world‑class golf courses and ocean views. We’re currently seeking a warm, professional and service‑focused Front Office Receptionist to join our welcoming Front Office team.
About the Role
As the first point of contact for members and guests, you’ll deliver friendly, professional service while managing front desk operations and accommodation enquiries. Working in a supportive resort environment, you’ll help bring RACV’s member‑first promise to life at every interaction.
Key Responsibilities
About You
You are a naturally welcoming and organised professional who enjoys being the first point of contact for guests and members. You take pride in delivering thoughtful, personalised service and remain calm, friendly and professional, even in busy or unexpected situations. With a strong eye for detail and the ability to confidently manage multiple tasks, you understand the importance of accuracy, presentation and follow‑through in a front office environment.
You enjoy working as part of a close‑knit team and are always willing to step beyond your core responsibilities to support the overall guest experience. You bring a flexible and positive approach to shift work, including weekends and public holidays, and take pride in being part of a seven‑day resort operation. Whether assisting with bookings, resolving enquiries or recommending resort experiences, you are driven by creating memorable moments and genuine connections with every guest.
What We’re Looking For
Why Join RACV Cape Schanck?
How to apply:
Become part of an iconic, purpose-driven organisation that gives you the chance to challenge yourself, with rewarding work and opportunities that create an impact beyond your role.
Join RACV if you want to help improve lives in the areas of home, energy, motoring & mobility, and leisure. Your personality will be welcomed, and you’ll work with people who care, in a role where you can make a difference and have room to grow.
Whether you’re providing roadside assistance to those in need, installing smart solar solutions, creating memorable experiences at our clubs and resorts, or designing products and services in one of our two corporate offices — we have people and policies to support you, and benefits you’ll use.
The journey so far
Since 1903, RACV has been one of Australia’s most trusted brands and is the largest member organisation in Victoria. We’re famous for not letting people down and we’re not about to stop.
Our values — innovation, accountability, care, and team — guide us to ensure we’re there for our customers, members, and our wider community.
As Victoria’s largest member organisation, we advocate on issues on behalf of our over 2.2 million members. We partner with organisations that are improving lives. Together we are making communities stronger.
We’re proud to offer the kind of opportunities only a diverse business can provide. If you’re interested, we’re looking for the best and brightest minds to join the next chapter.
