Job Description

At Dental Boutique, we don’t just provide dentistry — we create life-changing experiences. With over 50,000 smile transformations across Australia and New Zealand, we’re proud to be a premium, award-winning dental group known for exceptional care, innovation, and artistry.

Dental Boutique Berwick is growing, and we’re looking for a passionate, experienced Front Office Coordinator to join our high-performing team. This is an exciting opportunity to step into an established premium clinic environment and play a key role in delivering exceptional patient experiences from the very first interaction.

About the Role

You’ll be the warm, welcoming face of Dental Boutique — setting the tone for every patient journey. From managing the front desk to ensuring seamless day-to-day operations, you’ll be instrumental in creating a polished, high-end experience for every patient who walks through our doors.

This is more than just a front office role. With your experience, confidence, and ability to connect with people, you’ll also support elements of the Patient Coordinator (sales) function — helping guide patients through their treatment journey with clarity, care, and professionalism.

What You’ll Be Doing

• Welcome patients with warmth, professionalism, and genuine care
• Manage appointment schedules and patient flow efficiently
• Handle phone enquiries and administrative tasks with accuracy and attention to detail
• Create a calm, confident, and premium environment for patients
• Support patients through their treatment journey, including scheduling, follow-ups, and coordination
• Communicate treatment information clearly and confidently, helping patients feel informed and at ease
• Build strong rapport and trust with patients at every touchpoint
• Work closely with clinicians and the wider team to ensure seamless daily operations
• Contribute to an exceptional end-to-end patient experience that reflects our premium brand

About You

• You bring years of experience in a in a customer-facing role where you’ve managed appointments, supported clients, and handled day-to-day operations (e.g. reception, administration, or service-based roles)
• You have a strong background in customer service, ideally within dental, healthcare, or high-end service environments
• You’re confident, polished, and thrive in premium, people-focused settings
• You’re highly organised, detail-oriented, and proactive
• You’re emotionally intelligent and naturally build rapport with ease
• You’re motivated to grow, take on more responsibility, and contribute to a high-performing team

What We Offer

• A full-time role in our Dental Boutique Berwickclinic
• Consistent weekday hours — typically Monday to Friday, no late nights or Sundays
• Premium training, tailored development, and mentoring from a high-performing team
• A beautiful, newly opened clinic environment
• A values-driven culture where your contribution truly matters
• The opportunity to help people transform their lives — and feel proud doing it

How to Apply:

If you’re an experienced Front Office Reception ready to take the next step and expand your impact within a premium dental environment, we’d love to hear from you.

Please submit your resume and a cover letter outlining your experience and why you’re the perfect fit for this role.