Job Description

Join Our Team as a Front Office Night Manager!

Bring your hospitality leadership skills to Harbour Lights™ Resort, a charming Myrtle Beach destination nestled along the Intracoastal Waterway. We're looking for a dedicated Front Office Night Manager to lead overnight operations, deliver exceptional guest experiences, and help create memorable stays for every guest who visits our beautiful coastal resort.

Here's why you will love it here:

• Enjoy exceptional benefits, including comprehensive health care options, a Travel Discounts Program, and an Employee Assistance Program that supports your well-being.
• Take advantage of numerous learning and advancement opportunities to fuel your professional growth.
• The company offers a Generous Paid Vacation Day Program that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.
• Benefit from a company culture that values work-life balance and family-friendly benefits.

• Our Front Desk operates seven days a week. The Front Office Night Manager will primarily work evening shifts (2:00 PM to 10:00 PM or 3:00 PM to 11:00 PM), including weekends and public holidays.
• Full time, year-round.

Main Responsibilities:

As a Front Office Night Manager, you will serve as a visible leader during overnight operations, spending the majority of your shift in the hotel lobby and Front Desk areas. This hands-on role involves supporting team members, resolving guest concerns, and ensuring smooth hotel operations while delivering an exceptional guest experience.

• Leads the front office team by creating a positive team environment.
• Lead day-to-day staffing needs, plan and assign work and establish performance and development goals for team members.
• Assist in the daily maintenance of room inventory status.
• Be responsible for and determine the resolution of problems arising from owner/guest concerns with a commitment to satisfying every guest/owner.
• Maintains a positive collaborative work environment between staff and management.
• Prepare and complete Manager on Duty (MOD) reports, documenting key operational updates, guest service issues, incidents, and overnight activities.
• Support and oversee Night Audit processes, ensuring all daily financial transactions are reconciled accurately and completed in accordance with company policies and procedures.
• Maintain a strong working knowledge of Night Audit responsibilities, including end-of-day procedures, reporting, system balancing, and issue resolution.
• May be required to perform other reasonable duties as requested by management.

What are we looking for:

• 2+ years of Front Desk experience or related experience
• 2-5 years of management or supervisory experience
• Ability to work evening shifts, holidays and weekends
• Prior cash handling and computer experience are required
• Ability to lead each field of the department independently
• Strong guest service and conflict resolution skills, with the ability to professionally and effectively handle guest concerns, complaints, and escalated situations.
• Positive, outgoing personality

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.