Accor

Front Office Multi-Skilled Team Member

Accor  •  Ipswich, GB (Onsite)  •  1 day ago
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Job Description

The Fairview Hotel Collection represents a diverse range of accommodations across the UK, offering tailored experiences for both leisure and business travelers. This collection includes popular brands like Novotel, Mercure, Ibis, and Holiday Inn, situated in key locations. Each property combines comfort, modern amenities, and excellent service, catering to various needs, from family getaways to corporate events.

Fairview’s hotels are designed to provide memorable stays. Many of the properties feature on-site dining, meeting facilities, and recreational spaces, making them ideal for short breaks or extended visits.

Join our dynamic team as a part time Front Office Multi-Skilled Day/Night Team Member at our prestigious hotel in Ipswich, United Kingdom! We're looking for an enthusiastic and customer-focused individual to be the face of our organization, ensuring exceptional guest experiences from check-in to check-out.

  • Extend a warm, friendly welcome to all guests, embodying our commitment to hospitality excellence
  • Manage the check-in and check-out processes efficiently, ensuring accuracy and attention to detail
  • Respond promptly and courteously to guest inquiries and requests throughout their stay
  • Handle phone calls professionally, providing information about hotel services and local attractions
  • Accurately process payments and maintain financial records
  • Promote hotel facilities and services, maximizing sales opportunities through product knowledge and effective communication
  • Collaborate with other departments to ensure seamless guest experiences
  • Address and resolve guest concerns in a timely and empathetic manner
  • Maintain an organized and tidy front desk area
  • Adapt to changing priorities and manage multiple tasks in a fast-paced environment
  • Ensure compliance with hotel policies and safety procedures
  • Able to work day and night shifts
  • MUST LIVE IN THE UK
  • Please email your cv to fom@novoips.co.uk

Qualifications

  • Proven customer service experience, preferably in the hospitality industry
  • Fluency in English with excellent verbal and written communication skills
  • Prior experience with OPERA cloud property management system is highly desirable
  • Strong multitasking abilities and efficient time management skills
  • Detail-oriented with a keen eye for accuracy in financial transactions and record-keeping
  • Proficiency in basic computer applications and ability to learn new software quickly
  • Flexible attitude with willingness to work various shifts, including weekends and holidays
  • Problem-solving skills with the ability to make decisions in a fast-paced environment
  • Professional appearance and positive, enthusiastic attitude
Accor

About Accor

We are Accor

We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.

Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Issy-les-Moulineaux, FR
Year Founded
Unknown
Website
accor.com
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