Job Description

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off

Benefits & Perks

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Retirement Benefits
• Employee Referral Incentives
• Great small business work environment
• Flexible scheduling
• Additional employee perks

American Family Care (AFC) is one of the largest primary and urgent care providers in the United States, delivering high-quality healthcare services seven days a week on a walk-in basis. Our modern medical centers focus on the episodic treatment of acute illnesses and injuries, workers’ compensation cases, and occupational medicine.

Our clinic is equipped with an onsite laboratory and in-house X-ray capability to provide efficient and convenient care for our patients.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position is with a locally owned and operated franchised location. Specific job duties and benefits may vary by franchise.

Job Summary

The Front Office / Medical Assistant is responsible for ensuring efficient patient flow by accurately checking patients in and out, verifying insurance, collecting payments, and maintaining patient records. This role also provides clinical support under the direction of a licensed provider in an outpatient urgent care setting.

Responsibilities

Front Office Duties

• Prepare the clinic for opening each day by reviewing the facility, launching system applications, and preparing patient registration materials.
• Greet patients, distribute intake paperwork, and obtain copies of insurance and identification cards.
• Register patients, update records, verify insurance coverage accurately, and complete check-out procedures.
• Collect and process patient payments, including co-pays, deductibles, and outstanding balances.
• Address billing questions and assist with payment collection.
• Provide excellent customer service and respond promptly to patient needs.
• Assist with follow-up appointments and medical documentation requests.
• Balance daily patient charges (cash, check, credit cards) against system reports.
• Complete closing procedures and submit required reports.
• Follow cash control procedures and secure financial assets.

Clinical Duties

• Obtain patient vital signs, medical history, and reason for visit.
• Prepare patients for examination by the provider.
• Explain procedures and treatments to patients.
• Perform ordered tests accurately and in a timely manner.
• Administer medications and treatments according to approved protocols.
• Perform phlebotomy and prepare specimens for in-house or reference laboratory processing.
• Conduct laboratory testing, quality control, and equipment maintenance.
• Respond to lab messages and patient callback requests.
• Perform drug screening procedures according to established regulations.
• Document and administer immunizations as directed.
• Coordinate referrals and obtain service pre-authorizations when needed.
• Prepare exam rooms and sterilize instruments, equipment, and supplies.
• Maintain complete and accurate medical documentation.

Qualifications

• High School Diploma or equivalent required
• Medical Assistant Certification IS A MUST!
• Previous medical clerical or urgent care experience preferred
• Basic computer skills (Microsoft Office, EMR systems)
• Strong attention to detail and accuracy
• Excellent customer service and communication skills

Compensation: $21.00 - $24.00 per hour

PS: It’s All About You!

American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.

If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.

Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.

We are an Equal Opportunity Employer.