Job Description

Are you ready to take the next step in your hospitality career while working in one of Queensland's most vibrant regional destinations?

Toowoomba Caravan Park, located just minutes from the Toowoomba CBD, offers guests a welcoming and convenient base to explore the beautiful Darling Downs region. With a range of cabins, powered sites, and quality guest facilities, the park is known for its friendly service, relaxed atmosphere, and commitment to providing memorable guest experiences.

As part of Hampshire Property Group's growing collection of holiday parks, Toowoomba Caravan Park is committed to delivering exceptional guest experiences, maintaining high-quality facilities, and creating memorable stays for travellers visiting the region.

ABOUT US

Hampshire Property Group is a family-owned business operating residential land lease communities, holiday parks, and mixed-use communities across Australia since 2006. Guided by our values – Respect, Accountability, Collaboration, Innovation, and Quality & Customer Focus – we're committed to creating memorable experiences for guests and residents while ensuring sustainable, high-quality operations.

Are you an experienced customer service leader with a passion for hospitality and tourism?

Toowoomba Caravan Park is seeking a Full-Time dedicated Front Office Manager to join our team and play a key role in ensuring our guests and residents enjoy a seamless and memorable experience.

ABOUT THE ROLE

As the Front Office Manager, you'll support the Park Manager with the day-to-day operations of our busy holiday park. You'll lead the front office and support housekeeping operations, ensuring the smooth running of reception, administration, guest services, and team coordination. This hands-on role combines customer service, administration, operational support, and team leadership, with plenty of variety in your day.

Key Responsibilities

• Oversee front office operations including reservations, arrivals and departures.
• Lead and support the front office and housekeeping teams to deliver a high standard of service.
• Manage customer enquiries, feedback, reviews and complaints professionally.
• Ensure daily reconciliations, cash handling and data entry are accurate and timely.
• Assist the Park Manager with staff rostering, payroll support, reporting and supplies.
• Coordinate with housekeeping and maintenance teams to ensure accommodation and facilities are maintained to a high standard.
• Support the implementation of park policies, procedures and workplace health and safety standards.
• Maintain positive relationships with guests and residents to enhance their overall experience.
• Assist with inventory management, ordering and purchasing requirements.
• Support the preparation of reports and administrative documentation as required.
• Ensure all guest enquiries via phone, email and in person are responded to promptly and professionally.
• Contribute to the ongoing success and presentation of the park through a hands-on and collaborative approach.

ABOUT YOU

We're looking for a motivated and professional leader who brings:

• Previous experience in a similar hospitality, tourism or accommodation role (holiday parks, hotels, resorts, or similar).
• Strong leadership skills with the ability to support, train and motivate a team.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Strong computer literacy with booking/reservation systems and administrative processes.
• Experience with RMS or similar booking systems is highly regarded.
• Exceptional organisational skills and attention to detail.
• The ability to manage multiple priorities in a fast-paced environment.
• A flexible, hands-on attitude and willingness to assist across different areas of the business when required.
• A commitment to delivering outstanding guest experiences and maintaining high operational standards.

WHY JOIN US?

At Toowoomba Caravan Park, we pride ourselves on delivering exceptional guest experiences in a welcoming and friendly environment. You'll be part of a supportive team, enjoy a varied and rewarding role, and have the opportunity to grow your skills while contributing to the ongoing success of one of the region's most established holiday parks.

Apply Now

If this sounds like you, or someone you know, we'd love to hear from you. Please submit an up-to-date resume along with a cover letter by clicking the Apply Now button. Please Note: Only shortlisted applicants will be contacted.

Recruitment Agencies

Please note that we do not accept unsolicited resumes from Recruitment Agencies. No fees will be payable to any third party in respect of any candidate introduced without our prior written agreement.