Job Description

SWOT Hospitality is seeking an experienced and service-oriented Front Office Manager for Nirema Samos Hotel & Spa – MGallery Collection by Accor to lead the Front Office team and oversee all front desk operations, ensuring a seamless and personalized guest experience in line with the standards of luxury hospitality.

The ideal candidate will be a confident and approachable leader with a strong background in upscale or luxury hotels, excellent organizational skills, and a genuine passion for guest relations. The successful candidate will play a key role in creating memorable guest experiences while ensuring operational efficiency, team performance, and high levels of guest satisfaction.

Key Responsibilities

• Oversee all Front Office operations, including reception, guest relations, arrivals, departures, and concierge services, where applicable.
• Ensure the delivery of exceptional, personalized service in accordance with the hotel's luxury standards and MGallery Collection brand positioning.
• Lead, supervise, train, and motivate the Front Office team, fostering a culture of professionalism, teamwork, and service excellence.
• Ensure a smooth and efficient check-in and check-out process, anticipating guest needs and exceeding expectations.
• Handle guest inquiries, special requests, feedback, and complaints promptly and professionally.
• Monitor guest satisfaction, online reviews, and service performance, implementing initiatives to continuously improve the guest experience.
• Manage room allocations, VIP arrivals, special occasions, and guest preferences in coordination with other departments.
• Work closely with Reservations, Housekeeping, Food & Beverage, and other operational teams to ensure seamless communication and coordination.
• Monitor occupancy, room availability, and front office performance, supporting revenue optimization and upselling initiatives.
• Oversee the accurate management of guest profiles, billing, payments, and daily operational reports.
• Ensure compliance with hotel policies, data protection requirements, health and safety regulations, and brand standards.
• Prepare staff schedules, manage departmental resources, and contribute to budget control and operational planning.
• Support the implementation of Standard Operating Procedures (SOPs) and maintain consistent service standards throughout the guest journey.
• Act as a role model for the team, demonstrating professionalism, discretion, and a strong commitment to luxury hospitality.

Requirements

• Previous experience as a Front Office Manager or in a senior Front Office supervisory role, preferably in a luxury or upscale hotel.
• Strong knowledge of front office operations, hotel procedures, and guest relationship management.
• Experience with Property Management Systems (PMS); knowledge of hotel systems used within Accor is an advantage.
• Proven leadership skills and the ability to motivate, develop, and manage a team effectively.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational skills and attention to detail.
• A guest-focused mindset with the ability to anticipate needs and deliver personalized service.
• Good understanding of room inventory, occupancy management, upselling, and revenue optimization.
• Fluency in English; knowledge of Greek and additional languages will be considered an advantage.
• Professional appearance, positive attitude, and the ability to remain calm under pressure.
• Flexibility to work shifts, weekends, and public holidays according to operational requirements.
• Willingness to relocate to Samos for the duration of employment, if required.

Benefits

• A professional and collaborative working environment within an international hospitality group.
• Competitive remuneration package based on experience and qualifications.
• Opportunities for professional development and career progression.
• Accommodation .
• The opportunity to contribute to a distinctive luxury hospitality concept and create memorable guest experiences.