Job Description

About Us
Moxy Patra Marina is a vibrant, design-led hotel offering a playful and energetic guest experience. As part of a globally recognized hospitality brand, we combine style, comfort, and a social atmosphere to create memorable stays for our guests.

We are seeking a dynamic and service-driven Front Office Manager to lead our front desk operations. The ideal candidate will be passionate about hospitality, highly organized, and capable of inspiring a team to deliver exceptional guest experiences.

Key Responsibilities

• Oversee daily front office operations, ensuring smooth and efficient service
• Lead, train, and motivate the front desk team to maintain high performance standards
• Ensure exceptional guest satisfaction by handling inquiries, feedback, and complaints professionally
• Manage room inventory, reservations, and billing processes
• Collaborate with housekeeping and other departments to optimize guest experience
• Monitor and analyze performance metrics, implementing improvements where necessary
• Ensure compliance with company policies, procedures, and brand standards

Requirements

• Proven experience in a front office supervisory or managerial role (hotel industry preferred)
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Problem-solving mindset with attention to detail
• Familiarity with hotel management systems (PMS)
• Fluency in English; additional languages are a plus

Benefits

• Competitive salary and benefits package
• Opportunities for career growth within an international brand
• A fun, inclusive and energetic work environment
• Ongoing training and professional development

why SWOT...

• We are a leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriott International, Accor Hotels, Hilton, Nikki Beach Worldwide and IHG Hotels & Resorts.
• We are laser focused on hospitality strategic and financial advisory with an impeccable track record.
• We will give you the opportunity to work with the best practitioners from the Greek hospitality market.
• We offer stability and career prospects on a transparent working environment.
• We work with the best professionals in the tourism industry.