About Isla Bella Beach Resort
Isla Bella Beach Resort combines unparalleled luxury with the authentic charm of the Florida Keys to create an oceanfront destination like no other. Nestled on 24 acres in Marathon, this 199-room resort blends modern elegance with the natural beauty of a mile-long private beach and vibrant marine surroundings. With a focus on exceptional guest experiences, Isla Bella offers world-class dining, a full-service spa, and a marina for thrilling water adventures, all designed to capture the laid-back yet sophisticated spirit of the Keys.
Isla Bella Beach Resort, a luxury oceanfront resort in the Florida Keys, is seeking an experienced and service-driven Front Office Manager to lead our Front Desk operations.
This role is responsible for overseeing daily Front Office operations, leading and developing the Front Desk team, and ensuring an exceptional guest experience from arrival through departure. The ideal candidate is a strong leader who thrives in a fast-paced resort environment and is passionate about delivering outstanding service.
Lead and oversee all Front Office and Front Desk operations to ensure exceptional guest service
Supervise, coach, and develop Front Desk Agents, Night Auditors, and supervisory team members
Foster a positive, engaged, and service-driven team culture
Ensure all guest interactions meet Isla Bella’s luxury service standards
Handle guest concerns and service recovery with professionalism and urgency
Oversee scheduling, staffing levels, and daily operational workflow
Partner with leadership on hiring, training, and performance management
Monitor front office performance, guest feedback, and service metrics
Maintain strong knowledge of resort offerings, amenities, rates, and promotions
Ensure compliance with cash handling, safety, and operational procedures
Review daily reports, logs, and communications to ensure accuracy and follow-up
Act as Manager on Duty as needed and support overall resort operations
Minimum of 2–3 years of Front Office leadership experience in a hotel or resort environment
Strong leadership skills with the ability to motivate, coach, and develop teams
Excellent guest service and problem-solving abilities
Ability to manage multiple priorities in a fast-paced, high-volume environment
Strong communication and interpersonal skills
Experience with hotel property management systems required
Proficiency in Microsoft Office
Flexible schedule including evenings, weekends, and holidays
Ability to stand for extended periods throughout the shift
Ability to lift up to 50 pounds occasionally
Comfortable working in a fast-paced, guest-facing environment
We offer a comprehensive benefits package and a great team environment:
Medical, Dental & Vision Insurance
Additional voluntary benefits
Employee housing based on availability
Discounts at EOS Hospitality sister properties
Opportunities for growth within EOS Hospitality
Setting a new standard for modern luxury resorts in the Florida Keys, Isla Bella Beach Resort boasts 24 stunning oceanfront acres with exquisite white sand and vibrant blue sea. Thanks to over a mile of waterfront property and a brilliant design, every room and suite has a breathtaking ocean view and an expansive outdoor terrace to take it all in. Add in exceptional dining, a beautiful beach bar shaded by palm trees, five fantastic pools to choose from, and access to world-class fishing and adventure—and a new era has arrived in The Keys.
For information about our resort, please contact us at info@islabella.com.
