Job Description

At Holiday Inn & Suites Cairo Maadi, a proud Great Place to Work® Certified hotel, we believe in delivering outstanding guest experiences while fostering a positive and supportive workplace. If you are passionate about service excellence, thrive in a dynamic environment, and enjoy leading teams, we would love to welcome you as our next Front Office Manager.

Your Day-to-Day

• Lead the front office team in delivering warm, professional service with genuine guest recognition at every interaction.

• Personally welcome guests, engage with them throughout their stay, handle feedback and complaints with care, and build strong guest relationships to continuously enhance satisfaction.

• Conduct regular inspections of the front office and public areas, taking immediate action to maintain brand and quality standards.

• Manage daily staffing needs by planning schedules, assigning tasks, and setting clear performance and development goals while coaching and mentoring your team to succeed.

• Ensure all team members are fully trained on systems, security, service standards, safety regulations, and compliance requirements.

• Support financial success by assisting with budget planning, controlling labor and expenses, overseeing night audit processes, and reviewing daily financial reports.

• Drive revenue growth by maximizing walk-ins, upselling opportunities, occupancy, and ADR at the front desk.

• Ensure secure and accurate billing, credit handling, and compliance with hotel policies.

• Act as a key communication lead during emergency situations and maintain strong relationships with local authorities.

• Serve as Manager on Duty when required and support hotel operations as needed.

Qualifications & Experience

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration,

• 3+ years of Front Office/Guest Service experience including management experience.

• Must speak fluent English. Other languages preferred.
• Excellent written and spoken communication skills in Arabic and English, with the ability to engage effectively with guests and colleagues from diverse backgrounds.
• Proficient with hotel software systems, including Property Management Systems, Excel, PowerPoint, and other relevant tools.
• Experienced, inspiring, and motivating leader with strong interpersonal and communication skills.
• Demonstrated negotiation and influencing skills, coupled with creativity and innovation in problem-solving.

• Strong time management and organizational skills, with the ability to prioritize, multitask, and coordinate details efficiently.

• Self-directed, proactive, and a strong relationship-builder, capable of cultivating personal interactions with guests and team members.
• Ability to work collaboratively as part of a diverse team while maintaining high confidentiality regarding guest and hotel matters.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, weare committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.