Job Number:

260001GM

Primary Location

United States-Nevada-Fallon

Organization

NGIS FALLON Pay Range 58,000 - 64,000 DOE Responsible for managing daily operations of the front desk reservations and group reservation office for one or more NEXCOM Hospitality Group NHG property. Duties and Responsibilities: Manages front desk operations and reservations including cashiering reservations and room assignments to maximize occupancy. - Plans and schedules ongoing production oriented work for all front desk personnel on a daily weekly monthly and quarterly basis adjusting staff levels as required to meet workload demand. - Participates in hiring front desk associates evaluates and counsels staff completes performance evaluations approves leave requests and recommends performance awards. - Trains instructs and supervises associates assigned to the Front Desk both in a formal training setting and on-the-job training. - Ensures the front desk operates in accordance with established instructions and procedures. Performs all front desk related duties as required. - Must possess a welcoming manner and positive attitude demonstrate effective communication skills professionally interact with guests answering guest questions concerning hotel facilities and provides information about local attractions. Provide assistance in handling customer complaints involving management as necessary. - Resolves administrative problems and routine operational issues related to front desk operations. Provides recommended solutions and drafts procedures for review and implementation to higher management. - Utilizes the Property Management System PMS to access guest information retrieve reservation information change or cancel reservations as requested by the guest or register guests. Verifies the registration information secures a credit card for incidental expenses and authorizes the credit card for room charges. - Acts as the resident expert regarding the PMS key card system and CORE inventory management system. - Reconciles room status with the housekeeping report. Coordinates with the housekeeping department to ensure rooms are ready for occupancy. May be required to run print and interpret various reports from the PMS such as Accounts Receivable reports Expected Arrivals Departure List In- House Guest List and Night Audit reports. - Reviews reports from the Night Audit concerning occupancy vacancy call accounting system and other related areas. This includes statistical analysis reporting procedures and analyzing audit reports to ensure accountability of personnel and revenue. - Oversees the front desk change fund and coordinates cash audits quarterly. - Responsible for the accountability of all keys and any other inventory maintained at the front desk. Keeps the front desk and lobby area clean and neat. - Ensures security measures are maintained at all times. - Ensures guest privacy is maintained at all times. Performs other duties as assigned GENERAL EXPERIENCE One year of experience in administrative professional investigative or other responsible work which enabled the applicant to gain a general knowledge of business practices and administrative processes skill in dealing with others in person-to-person work relationships and the ability to exercise mature judgment. Ability to effectively communicate both orally and written with proficient English. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE 1 year of academic study above the high school level successfully completed in a hotel lodging hospitality school may be substituted at the rate of one-half academic year of study for 6 months of general experience provided such study included a minimum of 6 semester hours or the equivalent per year in subjects related to the specialized field. AND SPECIALIZED EXPERIENCE Two years of responsible experience in administrative supervisory professional or technical work that demonstrated knowledge of front of house hospitality operations or similar work which demonstrated knowledge and abilities within a guest services environment. Including basic math and reading skills experience with computers knowledge of software programs including knowledge of the property management system and experience handling large amounts of cash.

Job

Adminstrative Services/Support

Schedule

Full-Time (35 + hours)

Unposting Date

May 19, 2026, 3:59:00 AM

About NAVY EXCHANGE SERVICE COMMAND (NEXCOM)

The Navy Exchange Service Command (NEXCOM) Enterprise encompasses six business lines, boasting a workforce of more than 14,000 associates located around the globe. The command’s mission is to provide quality goods and services at a savings and support Navy quality of life programs for active duty military, retirees, reservists, veterans, Department of Defense civilians and families. The NEXCOM Enterprise is a non-appropriated fund instrumentality (NAFI) of the Department of Defense and the Department of the Navy. Therefore, most of NEXCOM’s expenses are paid with its earnings and not taxpayer dollars.

About Our Business Lines:

NEXCOM’s six business lines are: Navy Exchange (NEX), Ship Store Program, Uniform Program Management Office (UPMO), Telecommunications Program Office (TPO), Navy Clothing and Textile Research Facility (NCTRF) and NEXCOM Hospitality Group (NHG). Each business line provides the necessary support for the Navy’s warfighters and military families to remain ready and resilient.

As a Navy command, NEXCOM contributes to mission readiness by providing quality of life services to patrons no matter where they are stationed around the world.

Endless Opportunity:

While NEXCOM has different business lines, the majority of our employees work for NEX retail locations, Navy Hotel's or at NEXCOM’s Headquarters. Working for NEXCOM offers a diverse range of opportunities and career paths for upward mobility or transition through training and experience into a new field of work.

We welcome applicants from both the civilian and armed services communities. Please visit us at NEXCOMjobs.org to learn more about our enterprise and view the myriad of jobs available around the world!

Industry

Retail & Ecommerce

Company Size

1,001-5,000 employees

Headquarters

Virginia Beach , VA

Year Founded

1946

Website

mynavyexchange.com

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