The Rooster

Front Office Manager (FOM27)

The Rooster  •  Hellenic Republic (Onsite)  •  4 hours ago
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Job Description

The Rooster

The Rooster is a mindful retreat nestled between the raw natural beauty of Antiparos Island. Our mission is to offer guests soulful hospitality, holistic well-being, and elevated experiences rooted in simplicity and authenticity. The Rooster to its core and all extensions is more than a destination — it's a way of life.

Job Summary

The Front Office Manager ensures the highest level of guest satisfaction, of operational efficiency, of the hotel essence and profitability. This role manages Front Office services and Guest Services while maintaining quality standards and ensuring that all staff training is delivered consistently and professionally throughout the season and before the season begins.

The role will be reporting to the Operations Manager. This role will be expected to work during winter period at our offices in Athens.

Key Responsibilities

  1. Operational Management
  • Oversee daily operations of the Front Desk, Concierge, Guest Experience and Guest Services
  • Monitor room availability, occupancy rates, and revenue performance
  • Ensure smooth check-in, check-out, and reservation processes
  • Report to the Operations Manager regarding any operational issues and provide updates on the overall state and performance of operational staff.
  1. Guest Experience
  • Maintain high standards of guest satisfaction and resolve escalated guest issues. Conduct daily meetings for every day smoothest operation.
  • Ensure the essence and aesthetic standards of the hotel are upheld — including candles, scents, fresh flowers, cushions, hygiene, ambiance, and atmosphere.
  • Oversee and coordinate all damage control with the Operations Manager
  • Coordinate baskets, amenities, and personalized cards with relevant HODs and external partners to minimize risks and prevent negative reviews
  • Monitor guest feedback channels (reviews, surveys, direct feedback) and report findings and action plans to the Operations Manager
  1. Staff Management & Training
  • Responsible that all trainings are carried out daily, weekly, and monthly.
  • Recruit, train, and evaluate staff performance.
  • Develop staff schedules and assign duties.
  • Conduct daily team meetings and maintain effective communication
  1. Standards & Compliance
  • Maintain hotel standards
  • Ensure compliance with SOPs
  1. Coordination & Communication
  • Work closely with Sales & Reservations, Housekeeping, Maintenance, F&B, all HODs, Public Relations Manager and when applicable, the hotel’s visionary owner
  • Coordinate with the Security team to ensure safe and smooth guest movement.
  • Participate in management meetings and contribute to property-wide decisions.
  • Liaise with Finance/Accounting Department to ensure all numbers and financial needs are met efficiently.

Requirements

  • Diploma or degree in Hotel Management or a related field.
  • 3–5 years of experience in Front Office leadership roles
  • Strong leadership, communication, and customer service skills
  • Strong Knowledge of PMS systems (Opera, Fidelio, etc.).
  • Ability to work under pressure and handle guest complaints effectively

Key Competencies

  • Leadership & team management
  • Customer service excellence
  • Attention to detail
  • Problem-solving
  • Budgeting & financial awareness
  • Organizational skills
  • Multi-tasking and time management

Benefits

  • A collaborative, mindful, and inspiring work environment
  • Competitive compensation package
  • On-site accommodation and meals, in Antiparos
  • Transportation to/from the hotel during the season, in Antiparos
  • Opportunities for personal and professional growth
  • The chance to be part of a globally recognized hospitality concept in a unique setting
The Rooster

About The Rooster

There is a place hidden as a gem on a tiny Greek island.

A place of freedom and rejuvenation, of spiritual awakening and unwinding, of inspiration and deep relaxation.

Conceived as a wellness and lifestyle resort to embrace Slow Living, The Rooster is designed with unpretentious aesthetic luxury in mind, paired with excellent service, while providing a holistic experience for a mindfulness escape.

Nestled between the sandy, unspoilt beaches of the Aegean coastline and the dramatic landscape of the Cyclades, amidst open fields and the mystical caves of Antiparos island, The Rooster celebrates privacy in complete harmony with nature. Its ideal location suggests an unrivalled combination of splendour with respect to the environment and authenticity of Greek island life.

The Rooster is comprised of 17 independent houses, where one feels like a welcomed guest. An open space is available for interactive activities aiming to support the quest for inner peace in an area blessed with unparalleled natural beauty. Each house has its own character where guests can feel at home, with four different layouts to choose from, all including ample space, private gardens, outdoor showers and a breath-taking view of the sea and the surrounding landscape. Understated and unpretentious luxury, privacy, simplicity and comfort are leading values of the design philosophy.

The Rooster was inspired by the shared passion of artisans of hospitality innovation. We are a thriving tribe who, while remaining environmentally conscious, invariably aim to provide an unprecedented experience where self-discovery is a way of life. Our unique vision is motivated by nature’s magnitude, mystery and enchanting raw beauty. Sustainability is at the heart of The Rooster’s ethos, from sourcing organic materials to working in harmony with our local community.

Industry
Travel & Hospitality
Company Size
51-200 employees
Headquarters
Antiparos, GR
Year Founded
2021
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