Job Description

Join our team and help create memorable guest experiences while leading a dedicated hospitality team!

We're looking for an energetic, service-driven Front Office Manager to lead our front desk team and create exceptional guest experiences. If you're a hands-on leader who thrives in a fast-paced hotel environment and enjoys developing team members, we'd love to meet you.

Full benefits package including Health Benefits, Paid Time Off, Birthday Pay, 401K, Annual Bonus Plan!

Key Responsibilities:

• Lead, coach, and develop the Front Office team.
• Deliver outstanding guest service and resolve guest concerns professionally.
• Manage daily front office operations, including reservations, check-in/check-out, and guest accounting.
• Create staff schedules based on business needs and labor guidelines.
• Monitor room availability, arrivals/departures, and daily business levels.
• Ensure Night Audit procedures and month-end reporting are completed accurately.
• Maintain brand standards, cleanliness, and operational efficiency.
• Support the team as needed and foster a positive, guest-focused culture.

Qualifications:

• 1–3 years of hotel Front Office management experience.
• Strong leadership, communication, and problem-solving skills.
• Ability to work a flexible schedule, including weekends and holidays, as needed.
• High school diploma or equivalent (college coursework is a plus).
• Bilingual English/Spanish is a plus.
• Knowledge of the local area and attractions is preferred.

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 7 0 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.