Job Description

Front Office Manager

Your team is typically the first – and the last - the guest meets. You are the Front Office Manager and all those employees who open the door, handle luggage and greet the guests are your team! As their leader you ensure that guests are taken care of by a caring, well-trained and highly motivated staff. In the role of Front Office Manager, you will:

• Be the Business Manager – you will oversee all aspects of the Front Office & Breakfast department in order to ensure quality guest satisfaction, high employee engagement and operational efficiency.

• Be the Leader – it is your job to ensure the smooth operation of the front desk and the other guest experience areas assigned to you, establishing policies and procedures and then training your staff so that they offer impeccable service.

• Be the Desk Financial Guru – you will be very involved in the daily forecasting and then must keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.

• Be the Manager on Duty –taking charge of the property when required and training your team – especially second & third shift – to step into that role as needed. While weekends are our busiest time we will need your expertise there too.

Job Requirements

This role requires at least five years of progressive experience at a hotel front desk or related, with a college degree and/or relevant college course work in the Tourism & hospitality sector. Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience are expected. Excellent verbal and written English communication skills are required, with a second language helpful. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light work – exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. Long hours, many of which may be spent standing, sometimes required. Flexibility with scheduling will be required during training and after. Many shifts will fall on mid-day, evenings and weekends and will spend your time working closely with the Front desk team and other on the leadership team.