WOULD YOU LIKE TO BE PART OF A FAST – GROWING ORGANISATION?
JOIN US AS FRONT OFFICE MANAGER AT LABTWENTYTWO.
We are Odyssey Hotel Group, Europe’s most ambitious hotel operator and the team behind many famous global hospitality names. We partner with Marriott, IHG, and Accor to develop exceptional properties across various brands, from Holiday Express to Marriott's Autograph collection. Powered by over 700 employees and supported by Activum SG as our major shareholder, our purpose is to create wonderful stories through a passion for unique and locally inspired hotel design and attention to every detail. We achieve this through a culture of enabling and empowering our teams to be masters of the art of hospitality.
You’ll be joining a fast-moving, ambitious and successful team that’s shaking up the industry we love. If you thrive on responsibility, share a passion for great service, and are a natural collaborator, we’ll be a good fit. We pride ourselves on with a collaborative mindset.
We are located close to Barcelona’s beautiful beaches in 22@district. Inspired and enhanced by natural forms, sustainability, and the latest technological advances LABTWENTYTWO embraces the future of hospitality.
Eco-conscious forms the blueprint of LABTWENTYTWO. Being dedicated to the future means protecting it. Here, luxury is in harmony with our green ethos, making us the hotel of choice for the planet-conscious and the future-orientated.
With every space and guest touchpoint perfectly designed to spark creativity, LABTWENTYTWO is a melting pot for creative minds. It provides all the elements necessary for the brilliant innovations of tomorrow. With 185 state-of-the-art designed hotel rooms, a restaurant and rooftop bar, meeting rooms and co-working spaces, the perfect balance is created between work and pleasure.
As a Front Office Manager, your primary focus will be leading the Front Office team, ensuring seamless daily operations, and delivering an outstanding guest experience from arrival to departure. You will act as the main point of contact for the department, driving team performance, maintaining high service standards, and creating a welcoming and efficient environment for both guests and associates.
We are looking for a Front Office Manager who is not afraid to take the lead. Someone who leads with flair, keeps an overview in the chaos, and sets the tone as soon as guests walk through the door.
· You are the point of contact for everything and everyone at the Front Office
· You train, coach, and motivate a team of hosts and receptionists
· You ensure smooth check-ins, check-outs, and everything in between
· You resolve complaints and requests as if it were nothing, professionally and personally
· You switch easily between departments to create a top experience for the guest
· You arrange the schedules, check the quality, and make sure everything runs smoothly
· You ensure that the lobby and the team always look sharp
· A competitive salary based on market standards
· A diverse, multicultural, and dynamic work environment
· Discounted stays at Marriott hotels worldwide and all Odyssey properties
· Up to 31 vacation days for a healthy work-life balance
· Ongoing training, personal growth opportunities, and priority access to internal vacancies
· At least a completed higher professional education degree, preferably in hospitality or tourism
· At least 3 years of experience in a managerial Front Office role
· You speak and write fluent Spanish and English
· You have strong organizational skills, maintain an overview, and make smart decisions
· You are proactive, stress-resistant, and have a natural sense of responsibility
· You remain professional, even when things get tough, and know when to follow or deviate from policy
· You have experience with Opera PMS; Marriott systems are a big plus
WHAT’S IN FOR YOU?
✨ We’ve got you covered (and more):
INTERESTED?
Please apply via this vacancy and our colleagues from the Talent team will contact you as soon as possible.
We look forward to receiving your application!
At Odyssey Hotel Group, we are driven by an unwavering passion for design and storytelling, creating unique experiences that resonate with our guests long after their stay. Every corner of our hotels is meticulously crafted, from the architecture to the smallest detail in décor, all designed to elevate the guest experience. Our work is a blend of artistry, functionality, and comfort, ensuring that every guest feels something truly special—whether they're on a quick business trip, enjoying a family vacation, or indulging in a romantic luxury weekend.
For newly built hotels, we collaborate closely with architects and designers to ensure that every aspect of the project reflects our commitment to artistry, functionality, and comfort. In reconstructed and refurbished properties, we blend modern amenities with the unique charm of the original architecture, breathing new life into buildings and creating spaces that tell a story. Additionally, when taking over existing hotels, whether through full operation or management-only agreements, we bring our signature expertise and professionalism to enhance performance, elevate guest experiences, and ensure seamless transitions.
Our mission is clear: we strive to be the hotel company of preference for our guests, clients, suppliers, and partners. Building trusted relationships is at the heart of everything we do. We pride ourselves on being the brand guardians for innovative, global hospitality names, ensuring that each partnership thrives by consistently delivering exceptional experiences.
