Front Office Manager
Luxury Resort | Montana, USA

Compensation

• Base Salary: $100,000 – $105,000 / year
• Housing Allowance: $1,000 / month
• Relocation Assistance: $3,000

Leads daily operations, training, and reporting for Front Office and Guest Services, ensuring the highest levels of hospitality and service across every guest touchpoint in the lobby. Acts as a hands-on leader — coaching the team, resolving service issues, and stepping into Front Desk duties during peak demand.

Key Deliverables

• Daily operations — manage Front Office/Guest Services operations to consistently meet quality standards and guest expectations
• Service recovery — handle complaints, disputes, and guest concerns; support tracking and resolution of service issues
• Emergency preparedness — understand and execute emergency response plans (fire, medical, security incidents, etc.)
• Guest engagement — proactively gather guest feedback on product and service quality; review satisfaction results with the team
• Team development — coach and provide feedback to Front Office staff; support interviewing and hiring
• Cross-departmental coordination — maintain strong working relationships across departments to resolve operational issues quickly
• Hands-on coverage — perform Front Desk duties directly during high-demand periods

Required Qualifications

• 2+ years in a guest services department at a luxury or boutique hotel
• Proficiency in hospitality revenue management, guest services, and team development
• Previous guest service and reservations experience preferred
• Strong leadership and interpersonal communication skills
• Proficient in Microsoft Office and Opera PMS

Client identity withheld pending mutual candidate interest. Full benefits (medical/dental/vision, PTO, and travel benefits) shared upon progression.