Job Description

Be Yourself – Be a Bold Team Player – Be Leonardo
Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!

The Front Office Manager will lead the strategic direction and day-to-day operation of the Front Office department through effective leadership, engagement, and development of the team. Working closely with other departments across the hotel, you will ensure every guest receives an exceptional experience in line with both Leonardo Hotels' brand standards and the hotel's service expectations.

As an ambassador for both your hotel and the wider Leonardo Hotels group, you will demonstrate our company vision, mission and values, treating colleagues, guests and stakeholders with respect, dignity and fairness at all times.

This is a fast-paced leadership role where no two days are the same. As Front Office Manager, you will keep your department running smoothly while motivating and developing your team to deliver outstanding guest experiences. You will play a key role within the hotel's management team, driving operational excellence, service standards and commercial performance.

What you'll do:

• Lead, motivate and develop the Front Office team to deliver exceptional guest service.
• Create an engaged and high-performing department that consistently delivers departmental KPIs.
• Act as a role model, promoting a positive culture and leading by example.
• Work collaboratively with all hotel departments to ensure seamless guest journeys.
• Complete Duty Manager shifts as required, supporting the wider operation of the hotel.
• Drive continuous improvement, ensuring compliance with company standards, policies and procedures.

What we're looking for:

• A genuine passion for hospitality and delivering memorable guest experiences.
• Previous leadership experience within a Front Office or hotel operations environment.
• Excellent communication, organisational and problem-solving skills.
• The ability to remain calm and make effective decisions in a fast-paced operational environment.
• A positive, proactive approach with the ability to inspire and develop others.
• Flexibility to work a rota across five days per week, including a mixture of early and late shifts. Days off will vary in line with the needs of the business, and shift patterns may change from week to week to support operational requirements.

Some of the perks our Front Office Manager could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe

• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops

• Talent referral scheme

• Thank You Week: from ice cream trucks to yoga classes and lots in between!

• Wellbeing Calendar

• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Front Office Manager?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!