Job Description

Requirements

About the role

If you are passionate about service and have a smile to match, we are seeking a Front Office Manager for our beautiful Sudima Queenstown Five Mile. This is a full time role on our Leadership Team.

This key role manages the smooth and efficient day to day operations of the Front Office reporting to the Hotel Manager.

You will be able to lead the Front Office Team to deliver an incomparable service experience and communicate at all levels. Managing and reporting the day-to-day operations of our front office will be high up on your priority list. You will be responsible for ensuring our guests are satisfied with their experience and solving any problems that arise through efficient multi-tasking.

As a Front Office Manager you are a true leader, and are passionate about coaching and inspiring the Front Office team through their hospitality careers. You will have previous people management experience.

Responsibilities: Ngā haepapa

• Ensure a smooth check in and check out process for guests
• Oversee and ensure Front Office and Guest Service departments are staffed and running effectively and efficiently.
• Oversee and ensure personal presentation as well as departmental grooming standards are held as per the company policies.
• Oversee safe evacuation of the hotel should the situation arise.
• Oversee rosters
• Strong leadership ensuring department compliance across Health & Safety, Company Procedures, and legislation
• Have knowledge of hotel and guest room facilities/services and ensure reservations/front office are equally knowledgeable
• Reporting on monthly budgets and P&Ls
• Daily meetings with the Hotel Manager

Required Qualifications:

• NZQF Diploma (ANZSCO Skill Level 2)
• OR At least three years of relevant experience may substitute for the formal qualifications listed above
• Current LCQ, General Managers, and First Aid Certificate
• Previous experience with Property Management Systems
• Excellent written and verbal English communication and interpersonal skills
• Hold a full NZ Drivers License

About you | Ko koe tēnei

The successful candidate will need to possess the following attributes:

• Confident, well motivated, enthusiastic and calm under pressure
• Takes pride in work and has exceptional attention to detail
• Flexible and adaptable in approach
• Ability to prioritise and work to deadlines
• Work to a high standard, accurate and organised
• Approachable and flexible & a team leader
• A passion for team development and mentoring
• Celebrate diversity, ensuring inclusion and , focusing on the wellbeing and growth of our people.

Benefits

We are all valued | He kura te tangata

• Discounts at our hotels, restaurants and spas across our network
• Staff, family and friends rates at our hotels
• Free onsite parking
• Excellent reward & recognition events
• Service and anniversary gifts and benefits
• Wellbeing programme including Health insurance discounts
• Paid training and individual Employee Development Plans
• Training towards NZQA qualifications and our very own online digital learning platform
• Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment

Who We Are - Ko Wai Mātou

Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.

We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too!

Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.

Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first.

Nau mai, haere mai, tauti mai!

Hind Management is committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at careers@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.

At Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Our hiring process is fully accessible and designed to ensure equity for everyone. Please let us know how we can support you in presenting your best self.

E manawanui ana tātou - We care

Ka mahi tahi tātou - We work together

Ka whai tātou i te tika - We do the right thing

He kura te tangata - We are all valued