Accor

Front Office Manager

Accor  •  $90k/yr  •  Noosa Heads, AU (Onsite)  •  9 days ago
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Job Description

Welcome to  Elysium Noosa Resort an elegant retreat set in the heart of one of Australia’s most iconic coastal destinations.

Following an extensive enhancement program, Elysium Noosa has been thoughtfully reimagined across every guest touchpoint - from Cibaria Noosa and Bar Capri on Hastings Street to our rooms and suites. This transformation establishes a new benchmark for luxury hospitality on the Sunshine Coast.

Our team is dedicated to creating guest experiences that feel both effortless and deeply personal. Every interaction is guided by care, intuition, and attention to detail, delivering moments of delight that elevate each stay.

  • Lead and oversee all Front Office operations, delivering exceptional guest service and upholding and elevating Elysium Noosa brand standards.
  • Drive key performance metrics including RPS, NPS, loyalty enrolment, and upselling initiatives
  • Ensure seamless guest arrivals and departures through effective room allocation and front desk management.
  • Manage and optimise Front Office systems, reporting, and daily operational processes.
  • Collaborate with Housekeeping, Engineering, and Reservations to maximise efficiency, room readiness, and revenue.
  • Oversee lobby operations, including porterage and guest services, ensuring a smooth and welcoming experience.
  • Manage VIP guests, group arrivals, and special requests to enhance satisfaction and loyalty.
  • Prepare forecasts and reports, ensuring compliance with financial, audit, and operational procedures.

Qualifications

  • 2 years’ experience in a leadership role within Front Office or a similar environment.
  • Demonstrated leadership experience within the customer service industry.
  • Possess a strong background in Front Office procedures and Opera PMS.
  • Experience with forecasting, budgeting and Revenue Management principles.
  • Proven experience managing rosters and costs to achieve budgets and targets.
  • Demonstrated ability to coach, mentor, develop and inspire teams.

Additional Information

Additional Information

  • 30% discount on food and beverage at Accor properties worldwide
  • Generous accommodation discounts across 4,500+ properties in over 110 countries
  • Career mobility across Accor’s global brand portfolio
  • 25% Discount in our signature Restaurant Cibaria & Bar Capri
  • Immediate Commencement
  • Learn Your Way – Access leading training platforms like Accor Academy to advance your career and skills
  • Salary starting from $90k + Superannuation
Accor

About Accor

We are Accor

We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.

Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Issy-les-Moulineaux, FR
Year Founded
Unknown
Website
accor.com
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