Job Description

• Monitor daily front office operations to ensure strict adherence to established standards and procedures.
• Recruit, train, and mentor teammates to exceed department objectives through active performance management.
• Manage administrative workflows, including weekly payroll, attendance, and PTO requests for the front office team.
• Coordinate staff schedules to optimize coverage across all operational areas.
• Resolve guest feedback and complex challenges promptly to maintain high service satisfaction.
• Develop and maintain departmental guest service policies to improve operational consistency.
• Oversee the front desk, rooms control, and night audit teams, ensuring all instructions are executed with precision.
• Enforce safety protocols and observe assigned areas to mitigate hazards and maintain compliance.

• Great collaborator with the ability to create an excellent working relationship across the group. Collaborative approach with all departments
• Ability to break down barriers and resolve potential conflicts swiftly and effortlessly.
• Effective communication and presentation skills to all levels of management
• Creativity and innovation are essential!
• Ability to think outside the box and approach all issues with a completely fresh approach.
• Ability to anticipate needs and over deliver wherever possible.
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions.
• Excellent customer relations, communication, presentation and organization skills of utmost importance
• Able to change direction and work on multiple project aspects at once.
• Enthusiastic, passionate, able to enthuse and motivate others.
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service.
• Background must-have:
• A high school education or equivalent in addition to two months of on-the-job training or related experience
• Use all equipment associated with the position including but not limited to keyboards, telephones, fax machines, copiers and printers.
• Always communicate effectively with customers as well as all levels of employees.
• Move around the service desk effectively, pull up portfolios, reach across counter for customer transactions and retrieve and replace safety deposit boxes as needed.
• Effectively use a computer to access, understand and input customer information.
• Work in crowds and noise the severity of which depends upon customer volume.
• Effective communication skills
• Knowledge of Hotel/ Hospitality booking room standards

• A high school education or equivalent in addition to two months of on-the-job training or related experience
• Always communicate effectively with customers as well as all levels of employees
• Effective communication skills in English
• Knowledge of Hotel/ Hospitality booking room standards

• A Minimum of 2-3 years of Supervisor or Front Desk Manager experience

• Working both independently and interdependently depending on work tasks, projects, special initiatives. Possibly experience job related stress due to tight deadlines, demands, crisis management
• Move around the service desk effectively, pull up portfolios, reach across counter for customer transactions and retrieve and replace safety deposit boxes as needed
• Effectively use a computer to access, understand and input customer information
• Use all equipment associated with the position including, but not limited to, keyboards, telephones, fax machines, copiers and printers
• Work is sedentary in nature, with long hours seated, typing on a keyboard, and viewing a computer screen
• Work in an environment that is subject to varying levels of cold, heat, smoke, and sound, the severity of which depends upon customer volume

• 50% logical / 50% creative / 100% AWESOME
• Enjoy working with a team and alone as the situation dictates
• Adaptive, Flexible!
• Embody "great attitude"
• Unwavering integrity and endless work ethic
• Appreciate constructive feedback, as well as graciously providing the same
• Tenacious and self-motivated