Minor Hotels Middle East, a dynamic force in the global hospitality landscape and part of the renowned Minor International portfolio, continues to redefine luxury and innovation across the region. With an exceptional collection of award-winning brands, the group is celebrated for delivering immersive guest experiences, world-class dining concepts, and cutting-edge hospitality leadership.
As part of its ongoing expansion and commitment to excellence, Minor Hotels Middle East is seeking a passionate and visionary Front Office Manager to lead the team at a prestigious luxury hotel in Istanbul, Turkey—an exciting opportunity in one of the world’s most captivating destinations.
We are seeking an experienced, professional, and enthusiastic Front Office Manager to lead the Front Office team.
As Front Office Manager, you will play a key role in shaping the guest journey from the very first moment. Your leadership, attention to detail, and passion for service excellence will set the tone for exceptional guest experiences while building and guiding a high-performing front office team.
Key Responsibilities
Deliver an outstanding guest arrival and departure experience, ensuring service excellence and adherence to brand and operational standards.
Personally welcome guests, oversee check-in and check-out processes, and ensure guests are comfortably settled.
Lead, coach, and support the Front Office team to consistently deliver warm, professional, and personalized service.
Maintain clear, professional, and open communication with guests to assist with inquiries, reservations, and special requests.
Ensure all daily front office tasks, reports, and procedures are completed accurately and on time.
Handle guest feedback, concerns, and complaints promptly and professionally, ensuring effective resolution and guest satisfaction.
Maintain accurate guest accounts and oversee daily front office reporting and cash handling procedures.
Prepare and manage team rosters efficiently to align with operational needs and budget requirements.
Support the Hotel Manager during the pre-opening phase, including recruitment, training, and onboarding of front office team members.
This role is ideal for a hands-on leader who thrives in a pre-opening environment and is passionate about creating memorable guest experiences from day one.
Apply Now
If you are passionate about delivering outstanding dining experiences and leading high-performing teams, we invite you to apply.
Minor International (MINT) is a global company focused on two core businesses: hospitality and restaurants. MINT is a hotel owner, operator and investor with a portfolio of over 550 hotels under the Anantara, Avani, Oaks, Tivoli, NH Collection, NH, nhow, Elewana, Marriott, Four Seasons, St. Regis and Radisson Blu brands in 57 countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. MINT is also one of Asia’s largest restaurant companies with over 2,600 outlets system-wide in 24 countries under The Pizza Company, The Coffee Club, Riverside, Benihana, Thai Express, Bonchon, Swensen’s, Sizzler, Dairy Queen, Burger King, Coffee Journey and GAGA brands, as well as over 1,000 further outlets held through MINT’s strategic alliances (i.e. S&P and BreadTalk).
