Job Description

Full-Time | Leadership Role

Due to internal career progression, Crowne Plaza Sydney Darling Harbour is looking for a Front Office Manager to lead and shape the Front Office experience. This role offers the opportunity to take full ownership of the department, balancing strong operational control with a genuine focus on people, service, and guest connection.

Your Day-to-Day:

• Oversee Front Office operations, while building and maintaining relationships amongst all departments to ensure a seamless guest journey.
• Lead, coach, and develop a high-performing team, creating a positive and supportive team environment.
• Drive a strong culture around IHG One Rewards, building guest loyalty and recognition, and ensuring hotel metrics are a focus in daily operations and briefings.
• Deliver exceptional guest experiences by engaging with guests and resolving feedback with care and professionalism.
• Take ownership of departmental performance, including budgeting, forecasting, and cost management.
• Manage labour costs through effective rostering aligned to business needs.
• Maintain high service standards through regular audits and continuous improvement.
• Ensure compliance with financial controls, audit requirements, and hotel policies.
• Confidently lead the team through day-to-day challenges and unexpected situations.

What We’re Looking For:

• A people-focused leader who can coach, support, and motivate a team.
• Minimum three years of experience in a guest services role with management/supervisory experience.
• Availability to work across a seven-day roster, including weekends and public holidays.
• Strong understanding of budgets, cost control, and operational performance.
• Opera PMS knowledge.
• Strong communication and problem-solving skills.
• NSW RSA competency card and First Aid certification.
• Fluent in English; additional languages are a plus.

What You Can Expect From Us:

• Competitive salary with meaningful perks and recognition.
• Some of the best colleague discounts on accommodation, food, and beverage across 7000 IHG properties.
• Paid birthday leave.
• An immense colleague discounts platform for all your favourite brands and retailers
• A supportive and inclusive team environment where your contribution is valued. Most importantly, we’ll help you grow and develop you as an individual.
• An immense colleague discounts platform for all your favourite brands and retailers.
• Global career opportunities within IHG Hotels & Resorts.

At Crowne Plaza Sydney Darling Harbour, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.