Dimension Hospitality

FRONT OFFICE MANAGER

Dimension Hospitality  •  $60k - $70k/yr  •  Arlington, VA (Onsite)  •  26 days ago
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Job Description

Job Location: Arlington, VA 22202
Position Type: Full Time
Salary Range: $60,000.00 - $70,000.00 Salary
Job Shift: AnyYou are a strong leader with excellent communication, organization, and hospitality skills. You understand front office operations inside and out and know how to create a welcoming and efficient guest experience. If you enjoy leading teams and ensuring smooth daily operations, keep reading.
The Role
As the Front Office Manager, you oversee all front desk operations and guest service functions. You support staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. You work closely with hotel leadership to maintain productivity, accuracy, and exceptional service.
What You Will Be Doing
• Lead daily front office operations, including staff supervision and scheduling
• Train, coach, and develop front desk and guest service team members
• Oversee check ins, check outs, reservations, and billing accuracy
• Resolve escalated guest concerns and service issues professionally
• Ensure compliance with hotel policies, brand standards, and procedures
• Monitor financial processes such as cash handling and end of day reporting
• Communicate effectively with housekeeping, engineering, and leadership
• Support hiring, performance reviews, and team development
• Maintain a welcoming, efficient, and service focused front office environment
Why You Will Love It Here
• Leadership role with daily guest impact
• Opportunities for growth within hotel operations
• Supportive, team oriented environment
Ready to Join the Team
If you are ready to lead a high performing front office team and deliver exceptional guest service, we would love to meet you.
Apply now.
EOE

QualificationsWhat Makes You You
• Previous hotel front office leadership experience required
• Strong communication, leadership, and problem solving skills
• Organized, dependable, and detail oriented
• Comfortable using hotel systems, reporting tools, and front office processes
• Able to multitask and maintain professionalism under pressure
• Passionate about hospitality and creating excellent guest experiences
Flexible to work any shifts, including holidays and weekends.
Dimension Hospitality

About Dimension Hospitality

While our core values remain traditional, our operational systems and procedures are anything but "old school."​ We invest in state-of-the-art information technology systems. Dimension hotels maintain sophisticated sales and marketing databases linked to our home office server. Weekly forecasting modules provide our financial partners with timely performance data and projections. Plus, all hotel management associates are required to attend training/certification programs to support the level of professionalism and competence we demand of all Dimension management level associates.

Our mission

We believe we can deliver superior profits and investor returns by better satisfying our guests. We will, therefore, set aggressive goals and demand performance accountability from every Dimension associate. We will celebrate our successes. We measure what we do and strive to improve anything that enhances guest satisfaction and contributes to the retention of great employees.

We believe there are limitless opportunities to improve the way we work together in attaining our goals. Therefore, we believe that productivity can be constantly improved through innovation and a team approach to problem-solving.

We believe that teamwork and personal productivity are the twin pillars of organizational achievement, and that "winning"​ will enable Dimension to be the kind of company in which ambitious associates can prosper and grow, both personally and professionally.

Industry
Travel & Hospitality
Company Size
201-500 employees
Headquarters
Unknown
Year Founded
1989
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