Job Description

Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Managerto join our team!SHGis an organization whosesuccess is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hotelierseager to add like-minded people to our rapidly growing team!

What's in it for you?When you joinSHGyou'llbe part of a team committed to an inclusive, employee-focused workplace that is invested in your development We want you to feel engaged, empowered, and excited to grow with us After all, we believe our greatest and most valuable asset is our people!SHGprovides a rewarding, fun and flexible work environment, excitingperks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit packageincluding, but not limited to:

Work Today, Get Paid today, with Daily Pay!

Free Telemedicineand Virtual Mental Health care access for All Associatesstarting day one!

Multiple Health Insurance and Life Insurance options

401k Plan + Company Match

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company:Schulte Hospitality Groupis a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteursoperating more than 200 locations across 38 states and 3 countries Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants

JOB DUTIES AND RESPONSIBILITIES

Monitors daily status of rooms, rates, discount rates and packages.  Maintains current list of available rooms for walk situations.  Coordinates blocking of rooms.  Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations  Ensures recognition of employees is taking place across areas of responsibility.  Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.  Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.  Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.  Ensures staff communicates effectively with the Housekeeping team.  Maintains productive relationship with Valet Parking provider  Regularly reviews department budget to meet budgeted wages and general expenses.  Checks printed registration cards against information on arrival report and rectifies any discrepancies.  Ensures prompt and courteous service to guests.  Pre-registers guests according to standards.  Completes and monitors employee schedule  Monitors VIP arrivals.  Keeps track of rooms to ensure accurate status and readiness for check-in.  Hires, coaches and disciplines direct reports.  Interacts positively and professionally with guests to resolve issues.  Acts as Manager on Duty as required  Works nights, weekends, and holidays as necessary.  Perform various other duties as assigned to meet business objectives 

EDUCATION AND EXPERIENCE

Minimum of three (3) years in similar leadership role. (I.E. Front desk supervisor, Assistant Front Office Manager, etc.)  Minimum of High School education, post-high school education preferred 

KNOWLEDGE, SKILLS AND ABILITIES

Basic math skills  Ability to communicate effectively verbally and in writing  Strong leadership skills  Ability to exceed expectations of guests and team members  Excellent time management skills  In-depth knowledge of hotel Front Desk operations 

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment.This job description is only intended to provide a general description of the benefits and compensation applicable to this positionPaid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy.Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Group is an Equal Opportunity Employer.