Job Description

Front Office Manager

Are you a dynamic hospitality leader with a passion for guest experience and operational excellence? We are looking for a Front Office Manager who will lead front office operations, inspire teams, and ensure seamless guest journeys from arrival to departure.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Managing daily Front Office operations including Reception, Bell Desk, Concierge, and Guest Services.
• Leading, coaching, and developing the Front Office team to deliver exceptional guest service.
• Ensuring smooth check-in and check-out processes while maintaining brand and service standards.
• Handling VIP arrivals, special guests, complaints, and service recovery professionally.
• Monitoring guest feedback, satisfaction scores, and implementing continuous improvements.
• Preparing duty rosters, managing attendance, and supporting manpower planning.
• Coordinating closely with Housekeeping, Engineering, F&B, Security, and Revenue teams.
• Ensuring compliance with hotel SOPs, brand standards, and safety regulations.
• Preparing operational reports, forecasts, and performance reviews for management.
• Acting as a senior leader on shift when required, supporting overall hotel operations.

What we need from you:

• Proven experience as a Front Office Manager or Assistant Front Office Manager, preferably in a 4- or 5-star hotel.
• Strong leadership, decision-making, and people-management skills.
• Excellent guest engagement and problem-solving abilities.
• Strong knowledge of Front Office systems (Opera PMS or similar).
• Fluent in English; Arabic language will be an advantage
• High standards of grooming, professionalism, and communication.
• Ability to work in a fast-paced, guest-focused environment.
• Flexibility to work shifts, weekends, and public holidays.
• Hospitality or hotel management qualifications will be an advantage.

At IHG®, we believe the Front Office sets the tone for the entire guest experience. Join our leadership team and play a key role in delivering True Hospitality by creating welcoming, seamless, and memorable stays for every guest.