Blossom Hotel is Houston’s newest and most distinctive luxury destination for business and leisure. Located steps from the nations largest medical and research community at Texas Medical Center, near NRG Stadium and Rice University. Positioned at the axis of innovation and inspiration, guests can enjoy the diversity of nearby neighborhoods, world-class dining options and attractions. We are looking for our next great team member to join us in filling the position of Front Desk Manager.
The Front Office Manager oversees the daily operations of the front desk, concierge, bell/valet, and guest services teams to ensure an exceptional arrival, stay, and departure experience. This leader upholds luxury service standards, drives guest satisfaction, and supports departmental training, performance, and financial goals.
Competitive pay
Hotel room discounts with our Crescent managed properties across North America for you and your family members
Excellent benefits plans for eligible associates and your family members
Paid time off
Career development opportunities in a luxury hospitality environment
Leadership & Operations
Supervise and manage front office teams, including Front Desk Agents, Supervisors, Concierge, and Bell/Valet staff.
Ensure smooth daily operations including check-in, check-out, room assignments, billing, and guest inquiries.
Act as the primary point of contact for guest issues, ensuring timely resolution with professionalism and discretion.
Oversee staffing, scheduling, onboarding, training, and performance management.
Maintain a strong presence in the lobby, engaging with guests and supporting associates.
Guest Experience & Service Standards
Ensure consistent delivery of luxury hospitality standards.
Oversee VIP arrivals, special requests, and guest preferences.
Monitor guest satisfaction scores, respond to feedback, and implement service improvements.
Collaborate with Housekeeping, Reservations, Sales, Revenue, and Food & Beverage to optimize guest experiences.
Financial & Administrative Duties
Monitor department budget, forecast labor needs, and control expenses.
Review daily reports, occupancy, arrivals/departures, and room inventory.
Assist in revenue-enhancing initiatives such as upgrades, packages, and loyalty program enrollment.
Ensure compliance with policies, safety protocols, and brand standards.
Communications & Coordination
Conduct pre-shift briefings and regular meeting updates.
Maintain accurate documentation and logs for guest concerns, incidents, and follow-up.
Serve as Manager-on-Duty as required, handling emergencies or escalations.
Minimum 2–4 years of front office or guest services leadership experience, preferably in a luxury or upscale hotel.
Strong knowledge of PMS (Opera/Fosse/OnQ or similar) and front office systems.
Exceptional leadership, communication, and interpersonal skills.
Proven ability to handle high-pressure situations calmly and professionally.
Experience managing VIP guests and high-profile clientele.
Flexible availability, including nights, weekends, and holidays.
Bachelor’s degree in Hospitality Management or related field preferred.
Ability to stand for long periods.
Occasionally lift, move, or handle items up to 30 lbs.
**Curio Collection by Hilton Properties**
At Crescent Hotels & Resorts, we believe success is the product of direct contact and experience. This guiding principle drives every aspect of hotel operations throughout Crescent. Recognized as one of the industry's top third-party hotel management companies, Crescent is committed to delivering excellence in hotel operations, profitability, and guest service through a hands-on approach and practical experience.
Crescent’s foundational service offering is third-party hotel management of upper upscale full-service and luxury hotels and resorts in the US and Canada. The portfolio includes luxury lifestyle assets as well as hotels and resorts within the premier brands by Marriott, Hilton, and Hyatt. At Crescent, we are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. Strong core values related to customer service and associate satisfaction account for the continued success of our company. Crescent seeks and recruits energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.
At Crescent Hotels & Resorts, we expect our leaders to embrace an entrepreneurial spirit, strive to execute flawlessly and recognize our most important asset is our PEOPLE. We know our associates look to their leaders to embody the corporate culture. Our leaders’ passion and dedication will inspire you who, in turn, will share that enthusiasm with our guests.
