AYANA Hospitality

Front Office Manager

AYANA Hospitality  •  Republic of Indonesia (Onsite)  •  3 months ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

AYANA Hospitality is seeking a skilled and motivated Front Office Manager to join our dynamic team. In this role, you will be the first point of contact for our guests, responsible for ensuring a welcoming and efficient front desk operation. You will oversee reception staff, manage guest inquiries and reservations, and ensure that our service standards are consistently met. Your leadership will inspire a team that is dedicated to providing outstanding customer service while maintaining a professional and courteous atmosphere.

Requirements

  • Minimum of 2 years of experience in a front office management role in the hospitality industry
  • Bachelor's degree in Hospitality Management or a related field
  • Strong knowledge of hotel management software (e.g., OPERA)
  • Outstanding communication and organizational skills
  • Ability to resolve conflicts and handle guest complaints effectively
  • Strong leadership and team management skills
  • Have experience with brand standard audit
  • Fluency in English, both written and spoken; additional languages are a plus

Benefits

  • Health Insurance
  • Dormitory for sharing
  • Great Environment
AYANA Hospitality

About AYANA Hospitality

AYANA, named after the Sanskrit word for ‘a place of refuge' is a globally respected owner and creator of iconic destinations. We believe hospitality should nurture the wellbeing of our guests and communities. That travel should bring joy, invigorate the senses and enliven the mind. And that our success depends on achieving harmony with self, others and nature. We exist to craft iconic destinations and voyages that provide exceptional service and profound inspiration to our global travelers. For every guest, a place of refuge. That is our pledge.

Industry
Travel & Hospitality
Company Size
1,001-5,000 employees
Headquarters
Jimbaran, ID
Year Founded
1996
Website
ayana.com
Social Media