Job Location Glenn Hotel (LHP Glenn1) - Atlanta, GAPosition Type Full TimeSalary Range $50000.00 - $55000.00 Salary/yearJob Category Hospitality - Hotel
We have built our company one person at a time. We understand that our team members are the key to our success. Our superior results begin by hiring and training good people and continue by supporting and retaining them. We build cohesive teams and promote opportunities for growth, development and leadership.
Manage the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.
Key Responsibilities:
- - - • Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
- - - • Implement company and franchise programs and manage the operations of the Front Office (Front Desk, PBX, Bell Stand, Concierge, Transportation, Valet) to ensure compliance with LSOPs and SOPs and to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
- - - • Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
- - - • Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
- - - • Monitor and maintain the Front Office systems and equipment to ensure their optimum performance.
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Legacy Ventures responds thoughtfully to the built environment. We are innovators who use our multi-disciplined approach to create timeless places – be they hotels, restaurants, new developments or something completely new.
We deliver exceptional customer experiences through an engaged and passionate team, yielding measurably better results for owners, partners and investors.
Legacy Ventures is a unique enterprise: we believe that in order to maximize the investment value for our owners, clients and stakeholders, we must invest in our team members.
Our superior results begin by hiring and training good people, then by supporting and retaining them. We utilize a workstyle development program and executive coaching for all managers to build cohesive teams and to promote opportunities for growth and leadership.
Join our team: https://lvmgt.com/careers/
