Job Description

Job Location: Studio City GSM - Studio City, CA 91604
Position Type: Full Time
Salary Range: $21.00 - $30.00 Hourly

Golden State Dermatology is a multi-doctor dermatology practice, focused on providing quality care for patients across the bay area. Golden State Dermatology is looking for an energetic Lead Front Office Assistant to join our team.
The Lead Front Office Assistant's duties will include, but won't be limited to;
- All aspects of the front office, check-in, check-out, insurance verification, heavy phones, collecting payments
- Monitoring provider schedules for gaps or catching and correcting inaccurate scheduling
- Help minimize patient no-show rate by completing/supervising effective appointment confirmations
- Training and giving feedback to schedulers (on-site and remote) concerning provider schedules
- Verify to ensure all insurance verifications are completed prior to patient appointments
- Manage the front office staff for training/ performance and HR issues (ensuring coverage and optimizing efficiency and high level of service to patients
- Assist provider with simple coding questions or with help verifying insurance coverage for procedures.
- Help to identify and implement other improvements to the practice
- Communication liaison between the back and front office staff, if necessary, to create a cohesive workflow
Our ideal candidate should meet the following qualifications to be eligible for the position;
- Self-motivated and able to work independently in fast-paced environments
- Experience in customer service and the ability to assist patients in a friendly and courteous manner
- Excellent communication skills and organization to coordinate among several offices to provide outstanding patient care
- Basic understanding of medical terms and processes, including HIPAA regulations and insurance registration.
GSD offers a comprehensive benefits package for qualifying employees, including Medical, Vision, and Dental Insurance, 401K plans, and Holiday/Sick Pay.
GSD strongly encourages employees to receive the COVID-19 primary series vaccination.
Golden State Dermatology participates in the E-Verify program.  E-Verify is a free, web-based system that allows employers to confirm their employees’ eligibility to work in the United States.  It does this by comparing information from an employee’s Form I-9, Employment Eligibility Verification, to records from the U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA).
Golden State Dermatology is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants for employment and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.