Job Description

Your Role

As our Front Office Host, you will oversee front desk operations while acting as the everyday host of our office—creating an environment where people feel genuinely welcomed, supported, and inspired from the moment they arrive. Based in the reception area, you will oversee front desk operations while ensuring every client, consultant, vendor, guest, and team member experiences the warmth, professionalism, and attention to detail that define our firm.

Beyond reception, you will play an important role in supporting the daily workplace experience by partnering with Workplace Experience and Business Operations initiatives. Through thoughtful hospitality, administrative coordination, and a strong eye for detail, you will help create a workplace that is organized, visually engaging, and reflective of Gensler's culture and design excellence.

What You Will Do

Front Office & Hospitality

• Serve as the primary host for Gensler's Costa Rica office, delivering a welcoming and memorable experience for clients, visitors, consultants, vendors, and team members.
• Manage daily front desk operations, including greeting visitors, answering local and international calls, and responding to general office inquiries.
• Ensure the reception area and adjacent client-facing spaces remain organized, welcoming, and consistently client-ready.
• Coordinate conference room reservations and support meeting logistics to ensure a seamless visitor experience.
• Welcome guests with professionalism and confidence while representing Gensler's culture and brand.
• Conduct guided office tours for visitors, highlighting the workplace design, branding, and the story behind our office environment.

Workplace Experience Support

• Support the planning and execution of Workplace Experience initiatives, celebrations, employee engagement activities, and office events.
• Coordinate vendors, request quotations, manage logistics, and help execute workplace initiatives with exceptional attention to quality and presentation.
• Prepare meeting rooms, events, and hospitality setups with a strong focus on aesthetics, organization, and detail.
• Identify opportunities to enhance the day-to-day workplace experience by contributing creative ideas and thoughtful improvements.
• Help maintain workplace standards that reflect Gensler's design culture, hospitality, and commitment to excellence.

Administrative & Operational Support

• Provide administrative support to Business Operations and administrative teams in areas such as travel coordination, scheduling, vendor management, purchase requests, and office logistics.
• Coordinate deliveries, courier services, office supplies, maintenance requests, and other operational needs.
• Build positive relationships with external vendors and service providers to ensure timely, high-quality support.
• Support additional Workplace Experience, Business Operations, and administrative initiatives as business needs evolve.

Your Qualifications

• 2+ years of experience in hospitality, office administration, executive support, customer service, or a similar client-facing role.
• Bilingual proficiency in English and Spanish.
• Outstanding customer service and interpersonal skills with a genuine passion for hospitality.
• Strong organizational skills with the ability to manage multiple priorities in a dynamic environment.
• Exceptional attention to detail and a proactive approach to problem-solving.
• A natural appreciation for design, presentation, and creating welcoming environments.
• Experience coordinating vendors, travel arrangements, office events, or administrative processes is highly desirable.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).
• Resourceful and comfortable working both independently and collaboratively

Life at Gensler

At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to “Well-being Week,” our offices reflect our people’s diverse interests.

We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include subsidized health and life insurance, profit sharing, annual bonus, LinkedIn learning, holiday observance, additional PTO days every 5 years and employee assistance programs.

As part of the firm’s commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.