Job Description

We are seeking a polished, service-driven Front Office & Guest Relations Intern to join our luxury hotel team. This role offers hands-on experience in delivering exceptional guest experiences while supporting daily front office operations. The ideal candidate is passionate about hospitality, attentive to detail, and committed to upholding the highest standards of personalized service.

Key Responsibilities

Guest Experience & Relations

• Provide a warm, gracious welcome and personalized service throughout the guest journey
• Anticipate guest needs and proactively address requests, preferences, and concerns
• Assist with VIP arrivals, special occasions, and guest recognition initiatives
• Handle guest inquiries, feedback, and complaints professionally, ensuring timely resolution

Front Office Operations

• Support check-in and check-out procedures with efficiency and attention to detail
• Maintain accuracy in reservations, guest profiles, and room assignments
• Collaborate with housekeeping and other departments to ensure seamless guest experiences
• Ensure front desk and lobby areas reflect the hotel’s luxury standards at all times

Concierge & Service Coordination

• Provide information on hotel amenities, services, and local attractions
• Assist with reservations for dining, transportation, and activities
• Coordinate special guest requests and ensure follow-through

Administrative Support

• Assist with daily reports, guest correspondence, and record-keeping
• Support service quality audits and guest satisfaction tracking
• Participate in team briefings and operational meetings

Qualifications

• Currently pursuing or recently completed a degree in Hospitality Management or related field
• Strong interpersonal and communication skills
• Professional appearance and demeanor aligned with luxury hospitality standards
• Detail-oriented with strong organizational abilities
• Ability to remain calm and courteous in fast-paced environments
• Availability to work flexible hours, including weekends and holidays

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• If you require reasonable accommodation during the application process, please click here

• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

Salary: $17.75 - $17.75 per hour