Greet and welcome guests in a warm, friendly, and professional manner.
Perform efficient check-in and check-out procedures as per brand SOP.
Handle guest inquiries, requests, and complaints promptly and courteously.
Ensure guest satisfaction by anticipating needs and exceeding expectations.
Maintain complete knowledge of hotel services, facilities, room types, and local attractions.
Manage room reservations and update PMS accurately.
Ensure accurate billing, payment processing, and cash handling.
Coordinate with Housekeeping and Maintenance for room readiness and guest requests.
Maintain proper records and reports during shift handover.
Follow up on wake-up calls and special guest requests.
Adhere to Holiday Inn Express grooming and uniform standards.
Follow IHG brand standards, policies, and procedures.
Ensure safety and security protocols are maintained at the front desk.
Maintain confidentiality of guest information.
Promote hotel services and loyalty programs (IHG Rewards).
Upsell rooms and additional services to maximize revenue.
Assist in achieving departmental targets and guest satisfaction scores.
IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.
With a family of 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties.
Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo
Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels
Essentials: Holiday Inn Express, Holiday Inn Hotels & Resorts, Garner hotels, avid hotels
Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites
Exclusive Partners: Iberostar Beachfront Resorts
InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.
Visit us online for more about our hotels and reservations and IHG One Rewards. To download the IHG One Rewards app, visit the Apple App or Google Play stores.
