Job Description

Gründe für Accor zu arbeiten?

Wir sind weit mehr als ein weltweit führendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Persönlichkeit passen.

Wir unterstützen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen dafür, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen Möglichkeiten von Accor erkunden kannst.

Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam können wir die Gastronomie und Hotellerie von morgen verändern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/.

Tu das, was Du liebst, trage etwas für die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS

At Fairmont Jaipur, the Front Office Executive is the face of the hotel and the first ambassador of the Fairmont brand. This role is responsible for creating memorable luxury experiences by delivering intuitive, personalized, and gracious service throughout every stage of the guest journey. The incumbent ensures seamless arrival and departure experiences while anticipating guest needs, building meaningful relationships, and consistently exceeding expectations in line with Fairmont's luxury hospitality standards.

Key Responsibilities

Luxury Guest Experience

• Welcome every guest with genuine warmth, professionalism, and personalized recognition.
• Create exceptional first and lasting impressions through refined service and attention to detail.
• Deliver seamless, efficient, and memorable arrival and departure experiences.
• Anticipate guest preferences and proactively exceed expectations.
• Recognize repeat guests, VIPs, ALL – Accor Live Limitless members, and long-stay guests while ensuring personalized service.
• Build meaningful relationships with guests to encourage loyalty and repeat visits.
• Own guest concerns from start to resolution with empathy, urgency, and professionalism.

Front Office Operations

• Perform check-in and check-out procedures accurately and efficiently.
• Allocate rooms strategically based on guest preferences, operational requirements, and revenue opportunities.
• Maintain complete accuracy of guest registration and profile information.
• Coordinate room moves, upgrades, special requests, and transportation arrangements.
• Ensure guest preferences are captured and updated in Opera Cloud/PMS.
• Monitor room inventory in collaboration with Housekeeping and Reservations.

Butler-Level Personalized Service Mindset

• Anticipate guest requirements before they are requested.
• Coordinate personalized celebrations, amenities, and special occasions.
• Maintain awareness of guest preferences including dining choices, room preferences, and special occasions.
• Deliver intuitive luxury service that creates emotional connections.

Guest Relations

• Handle guest complaints with confidence, empathy, and ownership.
• Empowered to recover service failures promptly following Fairmont luxury service standards.
• Engage guests throughout their stay to identify opportunities for enhancing their experience.
• Ensure every guest departs delighted.

Revenue Generation

• Maximize room revenue through strategic room upgrades.
• Promote Fairmont Gold experiences and hotel facilities.
• Drive enrolment into ALL – Accor Live Limitless Loyalty Programme.
• Recommend dining outlets, spa experiences, and hotel services.
• Support upselling initiatives while maintaining authentic guest engagement.

Cashiering & Financial Accountability

• Process all guest transactions accurately.
• Maintain complete cashiering compliance.
• Balance cash float and shift reports.
• Ensure all financial transactions comply with audit standards.

Operational Excellence

• Ensure flawless shift handovers.
• Maintain accurate daily reports and guest records.
• Collaborate closely with Housekeeping, Concierge, Guest Relations, Engineering, Security, Spa, and Food & Beverage.
• Support smooth hotel operations during high occupancy and VIP movements.

Brand Standards

• Uphold Fairmont Brand Standards and Luxury Service Culture.
• Maintain impeccable grooming and professional presentation.
• Ensure lobby and reception areas reflect luxury standards at all times.
• Demonstrate elegance, sophistication, and discretion in every guest interaction.

Health, Safety & Compliance

• Adhere to all Fairmont, Accor, and statutory policies.
• Comply with Fire & Life Safety procedures.
• Ensure guest confidentiality and data privacy.
• Participate in mandatory learning and brand certification programmes.

Additional Information

Ihr Team und Arbeitsumfeld:

In 1-2 Sätzen stellen Sie das Team, das Hotel oder den Arbeitsplatz so vor, dass sie die Kultur widerspiegeln

Hinweis: Die Anpassung kann an spezifische lokale oder gesetzliche Anforderungen erfolgen, wie z.B. Arbeitserlaubnis

Unser Engagement für Diversity & Inclusion:

Wir sind ein integratives Unternehmen und unser Ziel ist es, vielfältige Talente anzuziehen, zu rekrutieren und zu fördern.