Key Responsibilities:

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  Handle guest check-in and check-out procedures smoothly and professionally

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  Manage phone, email, and in-person reservations

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  Address and resolve guest inquiries, concerns, and complaints promptly

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  Maintain the guest ledger and manage billing and payment processes

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  Coordinate with other departments to ensure guest satisfaction

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  Manage online bookings and guest communication platforms

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  Assist with daily front office reports and documentation

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  Upsell hotel services and packages to maximize revenue

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  Ensure professional front desk presentation and conduct

Requirements

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  Minimum 2 years of experience in a hotel front office or guest service role

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  Strong communication and interpersonal skills

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  Familiarity with hotel reservation systems / PMS

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  Well-groomed and professional appearance

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  Ability to handle high-pressure situations with grace and efficiency

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  Flexible with shifts, including weekends and holidays

Benefits