Job Description

Front Office Duty Manager - Seasonal Opportunity

(12830)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Glistening on a private apex of Palm Island, One&Only The Palm is an intimate beach-front retreat where the wonders of modern Dubai meet the charms of old Arabia. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic seasonal opportunity for a Front Office Duty Manager to join the Rooms Division team at One&Only The Palm Resort in Dubai.

With the global growth of our brands, you will play an integral role in the overall success of the resort, going beyond daily operations to ensure exceptional guest experiences. As a Front Office Duty Manager, you will lead the team in delivering outstanding service, creating a welcoming, efficient, and guest-focused environment across all front-of-house areas.You will oversee front office operations, guest relations, and service standards, ensuring full compliance with company policies and procedures. As the primary point of contact during your shift, you will manage guest inquiries, resolve concerns efficiently, and ensure a seamless experience from arrival to departure.You will also drive service excellence and operational efficiency, maintaining the highest standards of professionalism, consistency, and attention to detail, while upholding the company’s core values and enhancing overall guest satisfaction.

Key Duties and Responsibilities

• Encourage and build mutual trust, respect, and cooperation among team members.
• Serve as a role model to demonstrate appropriate behaviors.
• Manage day-to-day operations, ensuring the quality, standards and meeting the expectations of the guests daily.
• Develop specific goals and plans to prioritize, organize, and accomplish the task.
• Support handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Identify training needs and support the development and upskilling of team members.
• Maintain awareness of daily arrivals, departures, group movements, and special requests.
• Proactively identify operational challenges and implement solutions to improve efficiency and guest satisfaction.
• Assist in managing overbooking situations and coordinate alternative arrangements where necessary.
• Support brand standards audits and quality assurance initiatives.
• Maintain confidentiality of guest and company information at all times.
• Support sustainability and environmental initiatives in daily operations.
• Prepare and review daily operational reports, handover notes, and shift briefings.
• Support implementation of the upselling program, communicating and ensuring process
• Ensure compliance with all policies, standards, and procedures
• Understand and comply with security, health and safety policies and procedures.
• Provide services that are above and beyond for customer satisfaction and retention.
• Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Intervene in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee wellbeing is preserved.
• Serve as a leader in displaying outstanding hospitality skills.
• Empower employees to provide excellent customer service.
• Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Communicate any variations to the established norms to the appropriate department in a timely manner.

A suitable candidate should have 1–2 years of experience in a 5-star hotel, resort, or upscale hospitality environment, with a strong understanding of front office operations, guest service standards, and overall hotel procedures. The candidate must demonstrate excellent personal presentation, strong interpersonal and communication skills, and the ability to work effectively with diverse teams across departments.

They should be dynamic team player, committed to delivering exceptional guest experience and always maintaining high service standards. Strong attention to detail, organizational skills, and a proactive approach to problem-solving and guest relations are essential. Excellent English communication skills are required, and fluency in Russian or German is mandatory. Proficiency in additional languages will be considered an advantage.

Computer literacy including relevant software and experience in using an Opera system. Middle East/GCC experience is an advantage.

At One&Only creating JOY is at the forefront of everything we do. If you are the one to make every detail count and are bold to go beyond the obvious in every task assigned with positive energy & have the passion to make it happen, then we are looking for you.

Please apply directly through this website and submit your most recent CV. Applications that do not meet the requirements will not be considered.

We Thank You for your interest at Kerzner –One&Only Resorts. Please note that only shortlisted candidates will be contacted.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.