Job Description

Key Responsibilities

• Provide safe, courteous, and timely transportation for guests to and from the airport and other requested destinations.
• Monitor assigned airport transfers and ensure timely arrival for guest pick-up and drop-off.
• Welcome arriving guests professionally and assist with luggage when required.
• Coordinate closely with the Front Office, Concierge, Bell Desk, and other departments regarding guest transportation requirements.
• Ensure accurate understanding of pick-up locations, flight details, destinations, and transportation schedules.
• Assist guests with loading and unloading luggage and ensure belongings are handled carefully.
• Maintain hotel vehicles in a clean, presentable, and guest-ready condition at all times.
• Conduct basic vehicle checks before each shift, including fuel level, tires, lights, brakes, cleanliness, and general vehicle condition.
• Immediately report vehicle defects, accidents, damages, fines, or maintenance requirements to the supervisor.
• Ensure scheduled vehicle servicing, registration, insurance, and other required documentation are monitored and communicated to the responsible department.
• Follow Kuwait traffic laws, hotel safety standards, and defensive driving practices at all times.
• Maintain accurate records of trips, mileage, fuel consumption, transfers, and other required vehicle documentation.
• Plan routes appropriately to minimize delays and ensure guests reach their destinations on time.
• Maintain guest privacy and confidentiality, particularly when transporting VIPs and other hotel guests.
• Provide guests with courteous assistance and general information about the hotel and local area when appropriate.
• Ensure no unauthorized person uses or travels in hotel vehicles.
• Support the Front Office team with guest-related errands, document collection/delivery, and other transportation requirements when assigned.
• Assist the Bell Desk and Front Office operation during periods when no transportation duties are scheduled, as required.
• Follow hotel grooming, uniform, security, health and safety, and service standards.
• Perform other reasonable duties assigned by the Front Office Manager or management based on operational requirements.

Qualifications & Experience

• Good driving record and sound knowledge of Kuwait roads, key locations, and airport routes.
• Previous experience as a hotel driver, chauffeur, or professional driver is preferred.
• Previous hospitality or guest service experience is an advantage.
• Good communication skills; ability to communicate in English is required, with Arabic or additional languages an advantage.
• Professional appearance and strong guest-service attitude.
• Flexible to work shifts, including early mornings, late nights, weekends, and public holidays.
• Ability to assist with guest luggage and other reasonable physical requirements of the role.

What We Offer

At IHG, we give our people everything they need to grow, belong and make a difference. You’ll be part of a global family that celebrates individuality, supports wellbeing and provides opportunities to learn and develop your career.

Along with a competitive salary and benefits, you’ll enjoy access to IHG’s global colleague benefits and hotel discounts, recognition programs, learning opportunities, and a supportive workplace where you can bring your best self to work.

Join us and be part of delivering True Hospitality for Good.