Job Description

We are looking for a friendly, organised and proactive Front Office Customer Engagement & Sales Administrator to be the face of our operations in Philippi. This is a client-facing role at the heart of our business - you will be the first point of contact for customers walking through our doors, calling in, or reaching out digitally.

The ideal candidate is a natural people person who thrives in a fast-paced environment. You should be confident engaging with customers, comfortable handling multiple tasks at once and take pride in delivering a professional and welcoming experience. Attention to detail and strong administrative skills are essential.

You will be part of our Customer Engagement team, playing a key role in ensuring our clients receive outstanding service from their very first interaction with us. If you enjoy working with people, have a keen eye for detail and want to be part of a purpose-driven company transforming connectivity in South Africa's communities, we encourage you to apply.

Key Responsibilities:

• Welcome and assist walk-in clients, ensuring a positive and professional first impression.
• Respond to customer queries across multiple channels, including in person, telephonically and via digital platforms.
• Process customer sign-ups, applications and payments accurately and efficiently.
• Educate clients on available products and services.
• Maintain accurate and up-to-date customer records across internal systems.
• Handle document management, including scanning, filing and record-keeping.
• Manage incoming calls and direct them to the appropriate team members.
• Complete daily reconciliation procedures.
• Support colleagues across departments with general administrative tasks.
• Be available and attentive during peak customer periods, particularly at month-end and month-start.
• Escalate complex queries or issues to the relevant team lead in a timely manner.
• Identify opportunities to improve processes, documentation and systems to enhance team efficiency and reduce repeat queries.
• Execute on digital customer engagement to meet service targets during quieter in-office periods.

Requirements

Qualifications & Experience

• Matric (Grade 12) - required.
• A post-matric qualification in Administration, Business, or a related field is advantageous.
• Minimum 1 - 2 years' experience in a customer-facing or front office role.
• Comfortable navigating multiple systems and quick to learn new software - you should be someone who picks up new tools easily and isn't intimidated by technology.
• Proficiency in general office software (e.g. Microsoft Office, Google Workspace).
• Experience in telecoms, retail, or a service-oriented environment is an advantage.

Skills and Competencies

• Excellent communication skills - verbal and written - in English. Proficiency in additional languages is an advantage.
• Strong interpersonal skills with a warm, professional and patient approach to client interactions.
• Solid administrative and organisational skills with high attention to detail.
• Ability to multitask and remain composed in a fast-paced, high-volume environment.
• Comfortable working with computer systems, including data capturing, digital communication tools and general office software.
• Problem-solving mindset with the ability to think on your feet.
• Team player who is equally comfortable working independently.
• Proactive and takes initiative - especially in identifying ways to improve day-to-day processes.
• Professional presentation and a client-first attitude.
• Reliable, presentable, punctual and willing to be flexible during peak operational periods.

Benefits

• The opportunity to grow both in your personal and professional capacity.
• Health insurance and provident fund.
• Access to an online wellness platform, providing free and confidential support from licensed therapists.

How to apply:

To apply for this role, please submit your recent resume outlining your experience and qualifications as part of this process.

Closing date: 20 May 2026

Should you not hear from us within 14 working days of the closing date, please consider your application unsuccessful.