Job Description

The opportunity:

Being part of HSBC in Switzerland, you’ll help evolve and grow our business.

The Front Office Customer Due Diligence Advisor is responsible for championing end-to-end CDD activity across onboarding and the client lifecycle, driving faster, smoother case progression and a consistently strong client experience.

The role applies deep, hands-on knowledge of CDD processes and control expectations to help Front Office structure requirements, improve “first-time right” submissions and narratives, and coordinate effectively with checker functions and Subject Matter Experts (SMEs) (Client Lifecycle Management (CLM)/ Customer Due Diligence (CDD), (FCC), Regulatory Compliance (RC), Tax and Compliance) to meet client, business and risk standards.

The role is Switzerland-based with coverage across all markets/desks; the role holder will be assigned to a desk based on business need and may rotate/switch coverage depending on demand.

Are you interested? Do you have a strong risk and control mindset? Do you enjoy being part of a cohesive team?

If you answered yes to any of these questions, we want to hear from you!

What you will do:

The Front Office Customer Due Diligence Advisor provides end-to-end Front Office (FO) support across CDD activity—onboarding, client lifecycle maintenance, CDD modifications and reviews (including Periodic and Event Driven Reviews (PEDRs))—acting as the FO quality-control lead to drive “first-time right” submissions, strong case narratives, and consistent adherence to risk appetite and service standards.

This individual applies a strong risk and control mindset with commercial awareness—identifying gaps, red flags and escalation triggers early, improving evidence quality and reducing rework—while helping deliver a smooth client experience and maintaining effective governance, segregation of duties and escalation pathways.

The role supports Relationship Managers (RMs), Relationship Officers (ROs) and desk leadership by shaping clear, compliant CDD/Know Your Customer (KYC) narratives (including Source of Wealth/Source of Funds (SoW/SoF)), interpreting and structuring requirements across differing client types and events (e.g., onboarding, trigger closures, material changes, PEDRs and event-driven reviews), and coordinating stakeholders across CLM/CDD, FCC, RC, Tax, Compliance, Legal and product SMEs to progress cases efficiently through approval, account activation and ongoing lifecycle outcomes.

In this role you will:

• Maintain up-to-date, practical knowledge across CDD, FCC, RC and Tax requirements, anticipating impacts of regulatory/policy change and rapidly embedding updates into day-to-day working practices and quality standards
• Act as a learning catalyst for the desk—sharing insights, coaching colleagues and aligning Front Office and control functions on “what good looks like” to reduce rework and improve first-time-right outcomes
• Prioritise effectively in a high-volume, deadline-driven environment, balancing FO urgency with risk/complexity and service standards while working collaboratively across stakeholders
• Adapt quickly to change (new regulations, tooling/technology enhancements, process redesigns and organisational change), maintaining delivery momentum and a smooth client experience
• Engage and influence senior stakeholders, communicating clearly across FO and control functions and providing timely, concise updates on progress, risks and decisions
• Consistently maintain strong attention to detail, ensuring accuracy and completeness across CDD evidence, narratives and documentation, and proactively identifying gaps or inconsistencies early

You should apply if you have:

• Business-level language capability aligned to desk/corridor needs (based on assignment)
• Culturally fluent across market and client expectations/requirements with strong understanding of cross-border and booking model constraints (e.g., tax/reporting), translating regulatory expectations into practical guidance for FO and clients
• Strong working knowledge of CLM/CDD and onboarding/lifecycle controls, including FCC/ Anti-money laundering (AML)/KYC, RC and Tax fundamentals
• Execute and document due diligence (sanctions/PEP screening, adverse media and targeted OSINT) to corroborate client information, including ownership/control, business activities and
  SoW/SoF indicators, ensuring evidence is reliable, current and well-referenced
• Strong risk and control mindset: assess CDD risk against the applicable Risk Appetite Statement (RAS), identify gaps/contradictions and red flags, and follow defined governance, segregation of duties and escalation pathways within Service Level Agreements (SLAs)
• Produce concise, structured KYC/SoW/SoF narratives aligned to CDD/FCC standards, ensuring consistency across forms, evidence and client narrative
• Build effective working relationships with FO, CLM, Compliance, FCC, RC, Tax and product teams to progress cases efficiently without compromising standards
• Confident communicator who remains calm under pressure, provides constructive challenge, and delivers clear written updates to senior stakeholders
• Strong prioritisation and time management, using data to manage capacity and balance urgency, risk/complexity and service standards
• Certified Anti-Money Laundering Specialist (CAMS)/Association of Certified Anti-Money Laundering Specialists (ACAMS) (or equivalent recognised AML/FC qualification) preferred
• Due to immigration restrictions in Switzerland we will only be able to consider applications from Swiss or EU citizens or from candidates holding a valid Swiss work permit

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

What you’ll get in return:

We offer a comprehensive and competitive package of benefits usually covering healthcare, life assurance, pension, and family friendly leaves, as well as many other benefits to support your wellbeing.

HSBC operates multiple variable pay plans, to reflect the diverse nature of the businesses, roles and markets in which we operate. Variable pay is designed to reward colleagues for their individual performance and contribution, as well as the performance of their relevant Business / Infrastructure, and the overall Group.

HSBC has been certified “Top Employer 2026” in Europe. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in France, Germany, Italy, Luxembourg, Netherlands, Poland, Spain and Switzerland.

HSBC is a signatory company of the Advance Charter. This Charter is a commitment towards gender equality in business and hence a workplace environment that supports a fair and balanced approach to hiring, remunerating, promoting and retaining female talent.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

For further information on building your career at HSBC, please visit: www.hsbc.com/careers

#LI-HSBC