Job Description

Your experience matters

Swain Community Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Front Office Coordinator joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do.

How you’ll contribute

As a Front Office Coordinator, you will excel in this role by:

• Delivering an exceptional patient experience by providing compassionate, professional, and efficient front-office support to patients, families, providers, and staff.
• Ensuring accurate and efficient clinic operations by coordinating schedules, communications, reports, documentation, and administrative responsibilities.
• Supporting compliance and organizational standards by following federal and state regulations, HIPAA requirements, the hospital’s policies and procedures, and the organization’s Code of Conduct.
• Managing financial and billing processes with accuracy by reviewing reports, maintaining organized documentation, identifying discrepancies, and supporting timely resolution of issues.
• Demonstrating strong critical thinking and independent judgment by prioritizing competing responsibilities, resolving routine issues, and taking appropriate action in a fast-paced clinical environment.
• Providing reliable EHR and administrative support through basic troubleshooting, maintaining accurate patient and practice information, resolving duplicate charts, and assisting providers and staff with system-related needs.
• Contributing to a collaborative, high-performing team by supporting staff development, recruitment, payroll coordination, student engagement, reporting needs, and special projects that improve clinic efficiency and patient care.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.
• Free travel and entertainment discount program to ensure you enjoy your time away from work.

Schedule: Full-Time; Days

What we’re looking for

Applicants should have a high school diploma or equivalent. Additional requirements include:

• High School Diploma or equivalent required; Associate’s Degree preferred.
• Two years of clerical or administrative experience preferred, preferably in a healthcare or medical office setting.
• Strong organizational and time-management skills with the ability to manage multiple priorities, deadlines, reports, and administrative responsibilities.
• Excellent communication and customer service skills with a professional, patient-focused approach when interacting with patients, providers, and staff.
• Critical thinking and sound judgment with the ability to make decisions, resolve issues, and work effectively with minimal supervision.
• Strong attention to detail and accuracy when handling patient information, billing and financial processes, reports, documentation, and data entry.
• Technology, EHR, and compliance proficiency with the ability to learn and troubleshoot electronic health record systems while maintaining confidentiality and adhering to HIPAA, organizational policies, and applicable regulations.

More about Swain Community Hospital

Swain Community Hospital is a 48-bed, fully-accredited critical access hospital located in Bryson City, NC, which has been serving the residents of Swain and Graham counties since 1948. The hospital, along with an outpatient physician practice, offers primary and inpatient care, as well as emergency, laboratory, imaging, rehabilitation, urology, cardiopulmonary, geriatric outpatient, pediatric and gastroenterology services, and a pain clinic.

EEOC Statement

“Swain Community Hospital is an Equal Opportunity Employer. Swain Community Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”