Job Description

At Dental Boutique, we don’t just provide dentistry — we create life-changing experiences. With over 50,000 smile transformations across Australia and New Zealand, we’re proud to be a premium, award-winning dental group known for exceptional care, innovation, and artistry.

Dental Boutique is excited to be opening our brand-new Lilydale clinic, and we’re looking for passionate, people-focused individuals to help us build an exceptional team from day one. This is a unique opportunity to join a premium dental brand at launch stage and grow your career alongside the clinic.

About the Role

You’ll begin your journey as a Front Office Coordinator the warm, welcoming face of Dental Boutique. From greeting patients to managing appointments and ensuring each visit runs seamlessly, you’ll play a key role in delivering an outstanding patient experience.

But this role doesn’t stop at the front desk.

If you naturally build trust, communicate with confidence, and enjoy helping people take the next step, you’ll have the opportunity to grow into a Patient Sales Consultant role, guiding patients through their smile journey with care, clarity, and confidence.

What You’ll Be Doing

• Welcome patients with warmth, professionalism, and genuine care
• Check patients in and out while managing appointment schedules efficiently
• Handle phone enquiries and complete administrative tasks accurately
• Create a calm, confident environment that puts patients at ease
• Coordinate closely with the wider team to ensure smooth daily operations

What You’ll Be Growing Into

• Lead personalised consultations that support patients through decision-making
• Build strong rapport and trust while presenting treatment options clearly
• Manage treatment plans, scheduling, and follow-up communications
• Collaborate with clinicians to deliver tailored, high-quality care
• Use your natural ability to influence and connect to support patient conversions

About You

• You may come from hospitality, healthcare, dental, high-end retail, or sales, bringing a premium customer service mindset to everything you do
• You’re confident, warm, and thrive in high-touch, people-focused environments
• You’re organised, detail-oriented, and enjoy creating structure in busy settings
• You’re ambitious, emotionally intelligent, and eager to grow into a role with greater responsibility
• You’re motivated by helping people and delivering meaningful outcomes

What We Offer

• A clear and supported career pathway from Front Office Coordinator to Patient Sales Consultant
• Consistent weekday hours — typically Monday to Friday, no late nights or Sundays
• Premium training, tailored development, and mentoring from a high-performing team
• A beautiful, newly opened clinic environment
• A values-driven culture where your contribution truly matters
• The opportunity to help people transform their lives — and feel proud doing it

We’re a team that lives by our values:

• We Care and Respect
• We Deliver What We Say We Will Do
• We Do Everything With Passion
• We Pay Attention to Detail
• We Lead the Way

How to Apply:

If you’re ready to make an impact as a Front Office Coordinator with the vision of moving into a Patient Coordinator, we’d love to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you’re the perfect fit for this role.