Job Description

Front Office Coordinator - Genesis OBGYN Northwest

Position Summary:

Greet patients and visitors in a warm and welcoming way, while checking patients in and out using the facility’s practice management system. Collection and posting of patient payments. Provide excellent customer service.

Minimum two years' experience working in a medical front office is required.

Essential Duties:

• Greet patients and welcome patients and visitors as they enter the waiting area and as they depart, screening and directing them appropriately.
• Check patients in and out using the practice management system.
• Responsible for collecting and posting patient payments with accuracy.
• Assist patients with their registration in the facility’s electronic medical record (EMR) system.
• Present and explain all policies, forms and consents and obtain signatures.
• Obtain insurance eligibility and benefits for office visits and procedures.
• Schedule/reschedule follow-up appointments for patients to include work-in appointments. Manage and schedule inbound referrals
• Process medical records requests following HIPAA guidelines.
• Obtain external medical records for patients prior to date of service.
• Maintain cleanliness of the lobby and front office area.
• Monitor the patients as they wait in the lobby for their appointments.
• Exhibit and maintain a high degree of professionalism and decorum in all situations in addition to confidentiality, flexibility, and accountability.

Position Requirements:

• High school diploma or equivalent.
• Minimum 2 years of medical front office experience required.
• Excellent customer service, communication and organizational skills
• Experience with performing insurance eligibility verification, explaining insurance benefits and payment arrangements to patients.
• Understanding of and adherence to HIPAA/confidentiality rules.
• Experience with working with medical records and documents.
• Experience in working with incoming and outgoing referrals.
• Proficiency in Microsoft Office, such as Word, Excel, Teams, and Outlook.
• Familiarity with EMR software and previous money handling experience preferred.

Physical demands may include:

1. Prolonged, extensive or considerable amount of standing/sitting
2. Traveling to all locations when coverage demands.

About Genesis OB-GYN Northwest

Genesis OB-GYN Northwest is a well-established, community-based practice serving Northwest Tucson, Oro Valley, and Green Valley, dedicated to providing compassionate, personalized care for women at every stage of life. Our collaborative team of physicians, certified nurse midwives, and nurse practitioners combines clinical expertise with a supportive, patient-centered approach. With a long history of caring for generations of women, we are committed to delivering high-quality care with a personal touch. Our practice specializes in obstetrics, guiding patients through healthy pregnancies and deliveries at the Northwest Women’s Center, a convenient, high-quality facility.