Job Description

Front Desk Medical Receptionist – OB/GYN Practice

We are a well-established OB/GYN practice seeking an experienced, reliable, and energetic Front Desk Medical Receptionist to join our team. The ideal candidate is a strong communicator with excellent customer service skills, a high level of professionalism, and the ability to thrive in a fast-paced healthcare environment.

This role requires someone who is detail-oriented, team-focused, and comfortable managing multiple responsibilities while ensuring a positive and efficient experience for our patients.

Requirements

Responsibilities

• Greet and assist patients, vendors, pharmaceutical representatives, and visitors in a professional and welcoming manner.
• Answer and manage high-volume phone calls, including message triage and call routing.
• Schedule and confirm patient appointments both in person and over the phone.
• Verify insurance and prepare billing information for upcoming appointments.
• Collect patient co-payments and process transactions accurately.
• Process prior authorizations as needed.
• Enter and maintain accurate patient information in the Electronic Health Record (EPIC).
• Scan and upload patient documents, including insurance cards, identification, lab results, and authorizations.
• Notify providers of patient arrivals and assist in maintaining an efficient patient flow.
• Manage office inventory, anticipate supply needs, and order materials including pharmaceutical samples.

Requirements

• Excellent customer service and interpersonal skills
• Strong verbal and written communication abilities
• Knowledge of medical terminology
• Proficiency in computer systems and typing
• Experience with Electronic Health Records (EPIC preferred)
• Ability to multitask and remain organized in a fast-paced environment
• Comfortable interacting with elderly and disabled patients
• Commitment to maintaining patient confidentiality

Preferred Qualifications

• Strong multitasking and time management skills
• Excellent telephone etiquette
• High level of organization and attention to detail
• Experience with scheduling and word processing
• Professional demeanor and team-oriented mindset
• Flexibility and adaptability

Compensation & Benefits

At BASS Medical Group, we prioritize the health and well-being of our employees by offering a comprehensive and competitive benefits package:

Health & Welfare Benefits:
Medical, low-cost dental and vision, Medical FSA and HSA options

Retirement & Financial Security:
401(k) with employer contribution, life and AD&D insurance, long-term disability, access to financial advisors, identity theft protection

Work/Life Balance:
Paid time off, company-paid holidays, employee assistance program, wellness incentives, travel assistance, and additional lifestyle perks (including gym and mobile discounts)

Voluntary Benefits:
Optional life insurance, Aflac supplemental plans, and pet insurance

Pay Range:
$25.00 -$29.00 per hour
Actual compensation will depend on experience, skills, location, and other job-related factors.