Job Description

As the CORE Institute continues to grow, we are looking for a Front Office Clinic Lead in our Sun City West Clinic.

Please see below for the functions and requirements to be a Front Office Clinic Lead with The CORE Institute

ESSENTIAL FUNCTIONS

• In consort with Practice Manager, coach and lead all front office staff to instill the organization’s mission, vision
  values through education, demonstration, huddles, and results.
• Demonstrate outcomes as measured through established metrics and patient satisfaction surveys.
• Ensures, coordinates and leads through demonstration the responsibility for all clinic staff to collect patient copayments
  and past due accounts.
• Ensures and coordinates all clinic staff verify demographic and insurance information via real-time eligibility or utilizing
  payor websites.
• Leads staff to efficiently direct patient flow throughout the clinic. Assist front office staff as needed with checking
  in and out. Assists back office as needed with rooming patients and intake of medical history into EMR.
• Assists Practice Manager with the supervision of all front office clinic staff and is the primary contact person for
  office staff.
• Assists the Practice Manager with clinic operations and audits as assigned. Supports back-office clinic lead as necessary
• In consort with the Practice Manager will train and orient new employees. Shall lead ongoing quality monitoring
  competencies of staff and assist in training and educations of all staff.
• Assists the Practice Manager in coordinating employee evaluations and administering corrective actions.
• Organizes and conducts clinic site council meetings.
• Interacts with patients and customers daily to resolve patient issues and concerns.
• Works in partnership with the physicians, physician assistants, and back-office staff to provide excellent customer
• Assists the Practice Manager with staffing and assigning work areas and shifts.
• Assisting the Practice Manager in placing office supply orders and inventory management.

EDUCATION

• High school diploma/GED or equivalent working knowledge preferred.

EXPERIENCE

• Three years working experience in a medical practice or clinic.
• Previous supervisory experience in a medical clinic setting is preferred.
• Must have a working knowledge regarding medical insurance requirements.

REQUIREMENTS

• Must have excellent interpersonal and communication skills.
• Demonstrates an ability to generate creative and innovative approaches to solve problems.
• Must be customer service focused.

KNOWLEDGE

• Knowledge of front office procedures and patient flow.
• Knowledge of clinic payment policies and procedures.
• Knowledge of medical terminology.
• Knowledge of medical insurance plans.

The CORE Institute team is dedicated to making the lives of others better by practicing exceptional patient care. If you would like to be part of a dedicated, dynamic healthcare team in a challenging, rewarding environment, The CORE Institute is the right place for you to grow your career.

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