Job Description

Planned Parenthood Columbia Willamette (PPCW) is hiring a bilingual Spanish Front Office Clinic Assistant to join our East Portland Health Center team.

Be the welcoming face of essential health care. Connect with patients in their language. Make a difference every day.

At PPCW, we believe everyone deserves access to compassionate, high-quality sexual and reproductive health care, regardless of their background or circumstances. Our work helps people make informed decisions about their health, their bodies, and their futures.

As a Front Office Clinic Assistant, you'll often be the first person patients interact with when seeking care. Your kindness, professionalism, and attention to detail will help create a welcoming, respectful environment where patients feel comfortable and supported.

In this position, your Spanish and English language skills are essential to helping patients navigate appointments, understand information, and access the care they need.

What You'll Do

As a Front Office Clinic Assistant, you'll help patients navigate their visits while supporting the daily operations of a busy health center.

On a typical day, you might:

• Welcome patients and help them check in and out of appointments
• Schedule appointments and respond to patient questions by phone and in person
• Communicate with patients in both English and Spanish to help them access services and navigate their visits
• Register patients and maintain accurate demographic and insurance information
• Explain payment options, collect payments, and assist with financial paperwork
• Maintain accurate patient records using our electronic health record (EHR) system
• Coordinate with clinicians and other health center staff to keep patient visits running smoothly
• Help patients navigate paperwork, services, and next steps in their care
• Protect patient privacy and maintain confidentiality
• Provide compassionate, inclusive, and judgment-free customer service to patients from diverse backgrounds

Schedule & Location

This is a full-time, onsite position (37.5 hours/week) at our East Portland Health Center in Portland, Oregon.

Day Schedule

Monday 7:30am–5:30pm

Thursday 8:30am–6:30pm

Friday 8:30am–6:30pm

Saturday 7:30am–4:30pm

Regular days off: Tuesday, Wednesday, and Sunday.

Candidates must be able to reliably work this schedule, including Saturdays. Employees may be requested or required to occasionally work other days (including weekends), hours, and locations to meet operational needs.

Bilingual Spanish proficiency is required.

What We're Looking For

Required:

• High school diploma or equivalent
• At least two years of customer service experience, preferably in a fast-paced environment
• Ability to communicate effectively with patients in both English and Spanish
• Strong communication, organization, and problem-solving skills
• Ability to provide welcoming, respectful service to people from diverse backgrounds
• Comfort using computers and learning new software systems
• Ability to manage multiple priorities while maintaining accuracy and attention to detail
• Ability to work independently and collaboratively as part of a team
• Commitment to patient confidentiality, inclusion, and equitable access to health care

Nice to Have:

• Experience in a health care setting, medical office, or patient-facing role
• Experience with scheduling, registration, insurance verification, or payment processing
• Familiarity with electronic health records (EHR)

You don't need previous health care experience to make a difference here. If you've developed strong customer service skills in retail, hospitality, food service, or another fast-paced environment, we encourage you to apply.

Pay & Growth

$20.37–$29.68/hour

This is a represented, hourly (non-exempt) position. The wage scale is established by the collective bargaining agreement (CBA), and starting wage placement is based on relevant experience and internal equity.

Most new hires start toward the lower end of the range, with room to grow. After 6 months, you may be eligible for additional clinical responsibilities that include extra hourly pay.

Additional pay for language skills:

• Bilingual Spanish premium: +$1.72/hour
• Interpreter-level premium: +$3.44/hour

Language premiums are available to eligible employees who meet PPCW's applicable proficiency requirements.

Why Work at PPCW?

Because the work you do here matters.

Planned Parenthood has a long history of providing essential health care, education, and support to people in our communities. At PPCW, you'll be part of a mission-driven team committed to reducing barriers to care and making sure patients are treated with dignity, compassion, and respect.

Our patients come to us from all walks of life, including people who face financial, social, or systemic barriers to accessing health care. Every member of our team plays a role in making that care possible.

As a bilingual Front Office Clinic Assistant, you'll help make our services more accessible to Spanish-speaking patients and families. Your ability to connect with patients in their preferred language can make a meaningful difference in their experience.

You don't have to be a clinician to make an impact on someone's health care. Sometimes it starts with the person who welcomes them through the door.

Benefits & Support

We offer a benefits package that supports your health, stability, and growth:

• Paid time off (up to 4 weeks, increases over time)
• 9 paid holidays
• Medical, dental, and vision insurance (for eligible employees)
• 403(b) with 6% employer match
• Free, confidential counseling and support (EAP)
• Ongoing training and professional development

Application Tips

Please include all relevant work experience on your application and resume. We base offers on the experience shared during the hiring process and are not able to adjust compensation after an offer is made.

Equal Opportunity Employer

PPCW is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, pregnancy or pregnancy-related conditions, age, sexual orientation, gender identity or gender expression, economic background, national origin, citizenship, physical or mental disability, marital or relationship status, military service or veteran status, genetic information, body size, union activity, or any other characteristic or status protected under applicable federal, state, and local law.