Job Description

Better begins here

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

Crown is the ultimate destination for luxury hotel experiences and guided by Crown’s 4Cs of Service Excellence: Be Courteous, Connect, Create and Care, we are committed to creating memorable and elevated hospitality experience.

We’re seeking an enthusiastic and dedicated individual to join the Crown Metropol Front Office team.

• 1 X Full time

• 1 X Casual

In this role, you’ll provide joyful experiences through your genuine care for guests. As well as:

• Provide personalised and seamless check in and check out experience for all guests.

• Display an in-depth knowledge of Crown hotel products and facilities, as well as service offerings across the broader Crown complex.

• Provide a professional, friendly, and courteous approach to all customers recognising different needs of individuals and attending to them accordingly.

About you

• Previous experience in a premium Hotel or Tourism and Hospitality related customer service role is preferred.

• A strong work ethic and a passion to provide exceptional guest experiences.

• The ability to multi-task while having a very strong attention to detail.

• Understanding of Hotel Property Management Systems (OPERA) would be advantageous.

• This role requires flexibility to work across a rotating 24/7 roster including weekends, overnights and public holidays.

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.